The Spa Within

DexKnows Rating: 1.0 stars (1)

1200 E Shore Dr
Detroit Lakes, MN 56501

46.801464 -95.8096

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Certification and Affiliations: Licensed Massage Therapists & Estheticians
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Terrible Massage

by dlskier , 07/30/2009

I was very, very disappointed that for a $79, hour long massage the therapist did not work out one single knot in my back. I am just as sore and tense today as I was before I went in yesterday. I specified the sore spots and she spent no extra time working on those areas. She spent the entire massage doing longer strokes and never working out a specific area, especially when I could feel she had just rubbed over a particularly tight spot. I do not recommend the massage service here to anyone, especially after speaking with a family member who had the same experience about 6 months ago.

Response from Business - 2009-08-27 14:11:29
Thank you for taking the time to share feedback about your recent spa experience. We were sorry to learn your massage did not meet your expectations or wellness needs & wish to extend our deepest apologies. Our records show you reserved & paid for a therapeutic massage (not deep tissue), so we apologize if a mis-communication may have led to your dissatisfaction. Since our efforts to reach you by e-mail & phone have been unsuccessful so far, we invite you to please call our Spa Director so she may provide you with the opportunity to regain your confidence in The Spa Within. Our spa team includes several highly trained, licensed massage therapists; some who specialize in deep tissue, sports massage & reflexology. We’d like the opportunity to re-schedule you with a therapist who will deliver your desired massage treatment & results. Thanks again for your comments so we can learn from them & continue to meet & exceed our guests’ expectations. We appreciate your patronage & look forward to the opportunity to serve you again in the near future

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