PHOTOS AND VIDEOS (2)
Emergency Service Facility-- NOT
by SunshineDaydreamer , 06/14/2009
To advertise as a "Local emergency hospital" is very deceiving as you are truly not an emergency hospital. You may accept pets in emergency situations as do all of the surrounding veterinarians in the area. The true "emergency clinics" in the area have veterinarians and trained technical staff that have been working on an "emergency" basis for years and have the emergency background needed to assess an emergency patient in a matter of seconds. That, in fact, can make the difference between life or death.
by Becky , 04/12/2009
Recently, I brought my 8 year old Yorkie to see Dr. Cooke for a surgery to remove an obstruction. The "doctor" REFUSED to begin surgery until I had half of the money. My husband came immediately from work with the money and only then did they begin giving him fluids from being dehydrated! I was livid! Especially since I have been going there for 12 years. I lost my dog there that same day because of the LACK of care! Be careful bringing your pet there. To them, a pet is just a number...to me I lost my buddy...my little guy who always was with me... my precious little yorkie!
This was the LAST STRAW!
by Frustrated in Fort Myers , 05/25/2009
We have gone to South Trail for nearly 2 years. Recently I decided to purchase Revolution online and not through them. I had a prescription written and ordered my stuff. The online company contacted South Trail and asked for them to Fax a copy of the prescription so it would arrive faster to me, the client. South Trail REFUSED to fax my prescription to the company. I called an asked and the woman told me it would have just been easier for me to purchase the meds from South Trail. SO I said this has nothing to do with getting my pet the medicine he needs, this turned strictly into you lost business and are mad at us? She just kept saying we should have bought from them it would have been easier. South Trail turned it into a living hell, wouldn't release any information I needed to complete the order myself. We had to mail the script to the company and in the mean time (since it took 3 weeks longer on south trails end) my dog has FLEAS, I am pregnant and cant flea bomb the house