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Used to be the best
by GoodOldDog , 08/28/2015
I've had varied experiences with them. It seems like if you can get Dr. Pew, then it's all great. His expertise is well known in this area. But on days that he is not there, I have had downright HORRIBLE experiences there. For one, I do not appreciate when an inexperienced vet tech is allowed to just stab around my (well behaved and patient) dog's jugular for a vein for half an hour and bring her back to me all bloody. I also do not appreciate that I could not get Dr Gavin to answer so much as a simple question. Although I was paying top dollar for reproductive services, I hardly saw a vet, just a bunch of techs. That is not right. Any other vet I know will at least have a tech call you back with an answer to a question but basic customer service just goes out the window with these guys all too often. As Dr Pew get older and closer to retirement it seems things are sliding downhill.Obviously if one is taking the trouble to progesterone test and going to the expense of saving frozen on a special dog then there is a lot on the line. Customers need to be able to work closely with the vet and at least feel like it's not all about the money and trust that their dog is in good hands. My last experience, I was left feeling very uneasy about my dog's well being and thinking I need to check out some of the other vets who offer reproductive services. True that Dr. Pew has the experience and equipment, but it does little good if he's not there and the techs are doing all of it. Techs work hard and I totally understand delegating many tasks to them but I feel like when Pew is gone and Dr Gavin is there the place is just run by techs and I had a bad gut feeling about my dog. Everyone has bad days, but this last time was over several weeks of trying to work with Dr.Gavin
by Ann B , 08/19/2014
I highly recommend this clinic...they provide wonderful customer service!!! Excellent expertise in the reproduction field!!! Everyone was GREAT!!!
Evidence Based Practices = Optimal Outcomes
by ldmostle , 12/30/2013
Dr. Pew and Dr. Gavin have always been very accomodating. They do all they can to ensure an optimal outcome. I have used them for my AI which can get complicated coordinating with the stud owner. Timing AI is not always predictable or ideal but all was done to ensure success...even after hours. They even gave me an after hours emergency whelping phone number if needed. I have always had very good outcomes and attribute this to the solid medically evidence based practices and protocols utilized. Love the Draper office and staff.
Best Vet Ever
by Jane , 11/09/2013
We were refereed to Dr. Pew's office by another breeder. When we took out English Bulldog in for a pre-insemination check up, we met with Dr. Gavin. While our dog was having tests done she sat with us an explained how everything was going to work and their pricing. We also used them for our dog's surgical insemination. When we came to get her she had, had a bath and they also clipped her nails. A couple days later she was feeling sick, so we rushed her back to the clinic. They made sure we saw a vet as soon as we arrived and they did an examination and ultrasound for free! Dr. Gavin wanted to see her back the next day to make sure the treatment was going well, and again we didn't pay. We are going back for our dog's c-section in January. I would recommend these guys to anyone.
Update from 8/12/2013 Prices
by Dr. Pew Update , 08/13/2013
Today (8/13) I met with Dr. Pew's staff over the lab fees, blood work, exams etc... that occurred on 8/12. I am pleased to report that I was advised on the pros and cons of the various tests, why they were being performed and they were very clear and concise on prices. I was given some options that fit my income and we decided on the best course of action . So.... once again Dr. Pew is my all time favorite vet. He brought my little schnauzer back from near death three years ago and you can't find a better vet in the west if you want upright ears done for doberman's, schnauzers, etc.... who are entering the competition circuit. Yes, prices have increased but it's a state wide phenomena! I was so upset yesterday I called 10 vets in Utah, the President of the AKC for terriers in Utah and my sisters vet in Idaho . ALL reported prices that were in the same range as Dr. Pew. Unlike me, be a wise consumer and know ahead of time of procedures and costs to be incurred.
Extremely High Prices
by Extremely high priced!!! , 08/12/2013
I've loved Dr. Pew for years but his new prices are obscene! The general wellness examination went from $28 to $48 in one year. The blood work went from $93 to $175 in one year. No special tests, no special blood work, no additions, it was the same examination as the past two years. At no time was I notified of the extreme increase in prices or given optional treatments. The general wellness exam consisted of weighing my dog and taking her temperature. Nobody bothered to look at her teeth, gums, ears or eyes. It's quite a shock to plan on the typical $125 a year to $225.
Best Vet & Caring People
by Steve , 05/23/2013
I've known Dr. Pew & his staff for over 30 years. He has taken care of all our pets over these years and has provided the best care ever. I took my pets to other veterinarians before Dr. Pew started practicing in Orem and was never treated as well. He and his staff do everything possible to see that each animal they see receives the best care. Whenever a life choice needs to be made I have the highest regard for their respect of my pet as well as myself. They are very sensitive to the quality of life for the animal as well as the choices and decisions, as pets owners, we need to consider. I would and have recommended Dr. Pew & the other Veterinarians at his clinics to friends, co-workers and other acquaintances.
WORST VET EVER!!!!!!!!
by frustrated , 05/19/2013
Misdiagnosed my dog which led to great suffering for my dog and huge expenses to correct his mistake.
Awesome, knowledgable, caring staff!!
by Andrea , 04/02/2013
I've used Dr Pew and staff for years for basic vet care and frozen semen, reproduction both in the US and Australia. Most recent experience was a frozen insemination on one of my girls and basic vet care of 9 rescue dogs. Not only did they give fantastic care to my own dog, they were very patient and understanding with the rescue dogs and the behavior problems that those dogs are challenged with due to unsocialization. Everyone left the clinic healthy and happy and I'd highly recommend Dr Pew and team to anyone!!
Multiple great experiences
by matt5hansen , 03/18/2013
Our two dogs have had very few medical issues over the years, but one of our dogs recently acquired an allergy which we had been trying to figure out. He had always been a little more itchy than others of his breed, but earlier this year, it got bad. His face was getting scabbed up, and one ear tip was cut open, and we couldn't get it to heal. We were trying all kinds of homemade concoctions, but with out success. His face was looking pretty rough, so we finally broke down and decided to take him into Dr. Pew.The diagnosis was allergies, which then led to a staff infection as well as a yeast infection. Our poor guy was in rough shape. Luckily, Dr. Pew was able to get him on the right medications right away, and he went from our poor pup who wouldn't eat, to a happy, hungry, normal Ridgeback. This change was almost instant. We also have the allergies under control as a result.Two weeks later, the same dog developed a lump in his upper right gum by his fourth premolar. Dr. Pew told us it was a dried up infection, and just needed to be cut out. We thought it might be an abcess tooth, so we went to another doctor who specializes in teeth work for dogs. We booked the surgery, our dog went in, came out, the tumor-like flesh was sent to the pathology lab, and the results came back showing that it was a dried up infection exactly like Dr. Pew had told us.Our other dog has had a couple of small growths on his skin, so we decided to take him into Dr. Pew just to be safe. Dr. Pew took one look at them and said, "they are warts. You can remove them, but if you do, you risk having the warts come back in groups on other parts of the body. Sometimes worse." We decided to wait on the warts, but we trust Dr. Pew, and I would not be ashamed to promote him any day of the week.