Sound Telecom

Founded in 1986, Sound Telecom is a multi-dimensional call center providing 24/7/365 telephone answering service, medical answering service, inbound and outbound call services, telemarketing service, voicemail service, virtual pbx service and pager service for customers throughout the U.S. and Canada. In addition, Sound Telecom provides inbound call center services and outbound call center services such as web chat, e-mail response, voice logging and call recording for superior customer…

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Founded in 1986, Sound Telecom is a multi-dimensional call center providing 24/7/365 telephone answering service, medical answering service, inbound and outbound call services, telemarketing service, voicemail service, virtual pbx service and pager service for customers throughout the U.S. and Canada. In addition, Sound Telecom provides inbound call center services and outbound call center services such as web chat, e-mail response, voice logging and call recording for superior customer service and quality assurance.

Our nationwide toll-free and local live answering services include:
• 24/7/365 Live Operator Availability: never miss important calls and messages again with 24 hour phone answering coverage by live, highly-trained answering service agents
• Live call answer, screen and transfer: our answering service agents will answer your calls in a friendly, professional manner
• Advanced call-forwarding: we seamlessly route your calls wherever you want to local phone numbers and toll free phone numbers
• Flexible call handling: have calls processed according to need based on criteria specified by you
• Overflow coverage: ensure each call is answered professionally and effectively during peak call volumes
• Customized message delivery: get your messages the way you want them – email, PDA, text-to-cell, pager, voicemail, fax, internet faxing, live operator transfer, voicemail, online message access and more!
• Service dispatch: Be assured that service, emergency, and technical support personnel get critical messages when and where they need them so they can respond immediately
• Appointment scheduling: 24 x 7 x 365 appointment scheduling with real-time, online schedule management
• Web-based on-call personnel schedule management
• Hosted pbx and Virtual pbx services

Sound Telecom provides members of the Medical and Healthcare industries with HIPAA-compliant, 24x7x365 medical answering services that ensure every call you receive is handled professionally. Sound Telecom’s HIPAA compliant health care answering service and medical answering service team has the expertise and industry-leading technology to manage any type of call – from routine office messages and appointment scheduling to urgent care calls. Our live operators assist your callers after hours, during holidays and weekends, in emergencies – anytime you cannot be available. Trust Sound Telecom to provide your patients and callers with the medical answering service they deserve no matter when they call.

Call answering service features from sound telecom provide:
• 24 x 7 x 365 availability
• secretarial services
• service dispatch
• appointment scheduling
• web on-call scheduler
• voice logger
• customized message delivery
• wake up calls
• multilingual services
• call patching (call transfer
• message database backup Categories:   Answering Services

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