Caring and professional! by
I've been treated here several times over the years and each experience has been positive. Sometimes there is a wait. It is, after all, a walk in clinic. But I've always been grateful that someone was willing to see me on short notice. The cost is much better than that of a hospital emergency room.
The clinic on South Hill is grungy and remind me of a free clinic in the Bronx. The staff is rude and impersonal, the Doctors Rushed and impersonal . They sent me a letter and told me they didn't want me. As a patient because I had missed three appointments for myself and my son, which was completely untrue, I had never scheduled appointments! When I tried to call the office to talk to them about the mistake, the office staff acted like I was lying to them, which really upset me. I pride myself in taking care of my son and would never miss an appointment for him because he has heart issues.I have since gone back to a small practice, these large practices aren't worth the chaos. I may have to go somewhere else to get blood drawn, or have an X-ray, but it's worth knowing the doctor knows who I am, and the staff is helpful. Never been treated this way in my life.
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