Snow's Auto

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OPEN NOW - Closes at 8:00pm

We dropped our 2015 Toyota Tacoma off Friday, April 24th for a four inch lift which we were quoted ten hours. They asked if we could leave it over night just in case they hit a problem. When we got there, we decided to buy wheels and tires as well. They said all together it will take them until the 28th-29th. We live in Pullman but are in the process of moving to Wenatchee so we decided to go house hunting in Wenatchee while we waited. Called Tuesday, and they said Wednesday or Thursday. Called Wednesday and they said guaranteed by Thursday. We left Wenatchee Thursday and got there only to have them tell us it still was not done. Which ruined our plans of leaving Thursday night, in my husband's new, lifted truck to go camping for our birthdays. So they guaranteed it Friday by noon. So we drove to Colville to visit family while we waited, again. Show up Friday at 11:52. They said it still was not done and it would be another hour to an hour and a half. We did not really want to wait because we should have been camping, but did. An hour and a half later, they said another hour and a half. We left. We did not get a camping spot because we had to wait so long at Snow's Auto, for nothing. Ruined our entire weekend, and birthdays. They offered a full tank of gas and a speaker system for the wait. Showed back up today at 10:30 and it still was not done! Ten days later! It did not have a full tank or a new system in it either and they basically said, "there is nothing we can do." It was like every time we left, they quit working on his truck. We drove once from Wenatchee and twice from Colville. We were not leaving today without it. They said they have never worked on a truck like ours. Their Facebook page shows a 2015 Toyota Tacoma with a lift with new wheels and tires on March 18th. Same color even! We had to wait until 4 o'clock today to finally take his car home. Which still ended up having issues so we had to take it back into the shop. Twice. It still has a light on and pulls to the right but we will be going else where to get that fixed. They just threw the spare tire in the back of the truck instead of putting it where it goes. His tires scrape the truck when he turns. The best part? They NEVER called us. I had to call every, single time. We paid 5 grand for this? I will be calling the lady who owns the store tomorrow.
NEVER AGAIN will we do business with Snow's Auto.

Do not go to this store for any reason. U will regret it! Customer service sucks and the people they hire are idiots. See for yourself if u want/it is a circus show...

Had Snow's put in an Alarm and wanted a AUX USB to my F350 radio. First they tried to sell me an alarm that had a feature that wouldnt work with my truck. When questioned about it they had no clue until they called someone else. Then on the install I get a call after dropping off the truck that the Aux USB part wasnt carried by them but for more $$$$$$ they could install a different brand. I said ok. My Bad since what they installed doesnt even use the Radio Aux button. Now I have a hole in my dash if I were to remove it and go with what I really wanted. My feelings are their idiots and dont know what there doing. So buy with care. Sorry I didnt see the handwriting on the wall.

Im in there quite a bit, and the least i can say is that they are great everytime. They have done many things for my sentra and my civic. From stereo , to tint, to performance, they are great.



Customer service is awesome, and so are the mechanics.



Dont go to car toys and get ripped off, go to Snow's Auto.



- Riley