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Never showed up
by Terri , 07/16/2014
Made an appt, they called and said they would be later, never showed up waited 7 hours
Sears installation technician dangerous
by Biddeford ME , 11/16/2011
Four years ago, Ed Florese of Three Star Builders installed our new dishwasher for Sears. Not only was the unit improperly leveled but the installer NAILED THE DISHWASHER THROUGH THE PLASTIC ENCLOSURE TO THE ADJOINING CABINETS. We didn't notice the 8p nails till a kitchen contractor pointed it out recently. We realized that the unit cannot be ever serviced without ripping it apart. Of course, our warrantee has expired. Who knows how many other dishwashers this Sears technician has ruined this way?
Sears Appliance Repairs
by Client , 11/25/2011
Sears contra costa ncc- california has the worse customer service and system I have encountered. They missed two appointments and didn't even call. Two different days and times. Nobody in call center could even make it right at all. as a service provider , I can not count on this company for any of my service needs. This individual center is defenitely giving sears a bad name. I am a real estate agent and manage multiple properties, I will never use sears repairs center again. Call enter seem to be running an un-professional operation and technicians don't have the customer service level to take care of a simple call.