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Lost All Patient Records
by Joe , 09/10/2014
Myself and members of my family had been going to Scottsdale Hills for many years. While I haven't quite experienced what i would consider poor patient care i have recently experienced poor service from staff. My west highland white terrier was a patient at Scottsdale hills for a few years and during that time had some tests, xrays, etc. performed. Recently when pet became ill i contacted Scottsdale hills to obtain any records that they had because i was seeing a couple specialists (cardiologists and internal medicine) who wanted to see all history dating back as far as possible. Having had X-Rays and other tests completed at Scottsdale hills a few years ago i figured this would be a good place to start collecting data but they had none. In fact they had no record of me what so ever and blamed this due to a newly updated system. The service representative i spoke to initially could not find any records using my last name, pets name, or phone number as points of reference. I then mentioned family members which share the same last name had been there within the last few months and had fairly consistent visits prior to that. The service representative searched for every last name starting with the first two letters of my name with no results then asked if perhaps i had another last name? Then asked if i had contacted the right establishment. After becoming rather frustrated i was told that someone would look into the matter at once and call me back. A couple weeks (or more) later i receive another call from same service representative asking me to remind them if they ever found my pets records. I said no, she searches again and no record of anyone with my last name. At this point its too late anyway because i've already seen specialists so i politely say that its okay but mention that i will be reviewing them. Around 10 minutes later i receive another call mentioning that they have managed to find info on one pet belonging to a family member but nothing on mine.If you're looking to a long term vet i suggest looking past this establishment because their inability to store, archive or properly maintain medical information that you are paying them to accrue may be lost and you just might find yourself in my situation. I understand the need for businesses to modernize technology but find it surprising that there was no method to search data stored in a previous system or that my request was not prioritized until i mentioned the word "review".
Caring and loving staff - Dr. Bessemer rocks!
by alh , 01/01/2011
I brought my beloved 10 year old Labrador Retriever to Dr. Bessemer. He had a stage II mass cell tumor. Dr. Bessemer was able to remove the tumor and got all of it-including the surrounding margins. He was caring - and his staff is SOLD OUT for animals. They were all helpful with payment and I would not take my dog elsewhere-way better than ANY other vets in area-where I felt rushed in and out - or just did not deliver the level of professionalism I had hoped.
by cdubaz , 01/27/2010
Dr. Bessemer should not be allowed to practice. I took my cat there and not only was he uncaring and rude, he kicked me out with my sick cat for asking questions. My cat has had a persistent problem and I had researchd it and asked questions. He informed me that he went to school for 8 years and that made him the expert. Not only that but insinuated that I could not possibly understand anything I'd read because it took "logic" that I apparently did not have. He sent me and my cat out on a Saturday after having the appointment for over a week. As my current vet said, even if I had been extremely disruptive, it was unthinkable to send me out with a sick cat. Not to mention that someone who makes remarks about how long they went to school is silly and childish. His staff was friendly but in my opinion he is incompetent, has no empathy and has issues.