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Pick INNOVA! -
I am writing this to prevent another person making the same mistake I did when choosing a longarm purchase. I cannot express sufficiently how much I regret my Gammill purchase. I should have purchased an ABM Innova.What I wouldn't give to have purchased an ABM Innova from Ryan's Sewing... because Ryan, the Innova dealer/service tech/owner is a gem. He has had to service my Gammill too many times. SW Dec may sell Gammill longarms but they do NOT service them (and Gammills NEED service.) Not even the day after an install. Not a year after the install.They do NOT service. So sad. So unnecessary. And the phone # for the independent tech is never answered and the messages are not returned so do not believe SW Decoratives when they say they "have" a service tech. They do not.And I am not telling stories out of school -- I talked with MaryJo the day AFTER her son installed my Vision but would not service it (he forgot to install the channel lock.) Once the sale is made... they do not care. I gave her my advice: hire a service tech. But the $$$ were already transferred so I had no hope. I even called their distributor in AZ (that "supervises & trains" SW Dec.) It is just about sales. Not about service.BTW, my good friend/quilting buddy bought an Innova from Ryan and she is thrilled and has not needed a single service call.
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