Missing my serger! by
Disappointed Customer -
I took my serger into Ryan's in OCTOBER. I just picked it up today after multiple store visits and phone calls to find out when my serger might be repaired. I went armed with the claim check as well as the machine serial number to demand that my machine be returned to me. Today is January 19th folks. They couldn't find my machine so they asked me to come look for it in the work room as though I was not telling the truth about the machine. I had seen the machine on the work bench on one of my previous visits. And on another visit, had located it on the shelf so I knew that Ryan's had it. On my second visit to check on the machine, I was told it was out of "time" and the tool needed to repair it had broken so a new one was on order.The machine was finally located in the stock room but with no ticket. So guess what?...after all this it was still not done. The owner offered to repair "today" for free. But really, after all this time, a complete lack of communication on the store's part and questionable safeguarding of my machine I refused , took the machine and left. I went about a mile and 1/2 to Ann Silva's where, shortly before 5:00 pm TODAY, they called to say the machine was repaired !! Bad news though the machine appeared to have been dropped and has several cracks and the control for the knife is bent. When I inspected the bottom and side of the machine I was able to confirm the cracks were not there before I took the serger to Ryan's. While I cannot say with certainty what happened to the machine while in Ryan's possession, I suspect it was knocked over and someone wanted to cover up the damage which is why it was not on the workroom shelves as Ryan himself told me it should have been. I hope to someday buy a new machine so this experience makes it clear where I will NOT shop.
Great machines and SERVICE! by
Pick INNOVA! -
I am writing this to prevent another person making the same mistake I did when choosing a longarm purchase. I cannot express sufficiently how much I regret my Gammill purchase. I should have purchased an ABM Innova.What I wouldn't give to have purchased an ABM Innova from Ryan's Sewing... because Ryan, the Innova dealer/service tech/owner is a gem. He has had to service my Gammill too many times. SW Dec may sell Gammill longarms but they do NOT service them (and Gammills NEED service.) Not even the day after an install. Not a year after the install.They do NOT service. So sad. So unnecessary. And the phone # for the independent tech is never answered and the messages are not returned so do not believe SW Decoratives when they say they "have" a service tech. They do not.And I am not telling stories out of school -- I talked with MaryJo the day AFTER her son installed my Vision but would not service it (he forgot to install the channel lock.) Once the sale is made... they do not care. I gave her my advice: hire a service tech. But the $$$ were already transferred so I had no hope. I even called their distributor in AZ (that "supervises & trains" SW Dec.) It is just about sales. Not about service.BTW, my good friend/quilting buddy bought an Innova from Ryan and she is thrilled and has not needed a single service call.
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