Royal Excursion

http://www.royalexcursion.com

DexKnows Rating: 1.0 stars (2)

(888) 527-3779

12807 Mckinley Hwy Ste 200
Mishawaka, IN 46545

Wednesday 8:00am - 5:00pm (show)

Monday: 8:00am - 5:00pm

Tuesday: 8:00am - 5:00pm

Wednesday: 8:00am - 5:00pm

Thursday: 8:00am - 5:00pm

Friday: 8:00am - 5:00pm

Saturday: --

Sunday: -- (hide)

41.683277 -86.115974
http://www.dexknows.com/business_profiles/royal_excursion-b89814

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Hours:
MON 8:00am - 5:00pm TUE 8:00am - 5:00pm WED 8:00am - 5:00pm THURS 8:00am - 5:00pm FRI 8:00am - 5:00pm SAT ---- SUN ----
Description: Royal Excursion travels wherever you want to go. We cover Northern and Central Indiana, Southern Michigan, and Chicagoland areas. We are licensed to travel across the United States and Canada. Please be sure to tell us every detail to ensure the best possible service.
Minority/Female Owned: Locally Owned
Brands: Luxury, United Motorcoach, H 2 Hummer
Certification and Affiliations: United Motor Coach Association
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Royal Excursion did not deliver

by anonymous , 05/19/2009

Being that I am a manager for an upscale hotel, I know customer service quite well. Our bus broke down, which can happen; however, it should not take the company over 4 hours to get a replacement bus to our location. We had 50 people stranded for 4 hours with no answers. No one ever explained what happened or why there was a lack of urgency to get us all home in a timely fashion. Not to mention everytime we questioned how much longer it would be, the same response was issued "25 minutes". Good money is paid to NOT concern yourself during a "leisure" trip and unfortunately Royal Excursion did not deliver. I will not be recommending Royal Excursion to my customers nor to anyone for that matter. Customer service is of paramount importance especially when you are in the travel industry. I do hope this review will serve it's purpose and save you from a bad experience. Find another company!

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