PHOTOS AND VIDEOS (2)
by Curtis , 12/06/2011
I called Dan about our hot water heater, which was leaking at the time. He helped me troubleshoot over the phone and we determined that I would most likely need to be replaced. Dan showed up on time to replace the hot water heater, but did some extensive additional testing as he saw some signs that led him to believe it would not need replacing. It ended up that it did need replacing, but it was refreshing to see that he was not motivated to replace it. After completing the job, Dan noticed that the drain cover in our bathroom had come off (this happened before he was there), and asked if I would like him to fix that as well. He fixed the drain cover at no additional charge. As a matter of fact, he charged me exactly what he told me he would over the phone, and there was no additional charge for the additional testing! Thanks Dan!!