Rise Broadband

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CLOSED NOW - Opens at 7:00am

I haven't had any problems with my Digis internet. I can run Netflix on my T.V. and playstation at the same time, no problem.

Terrible service - never answer the phone - emails dont go- internet is off and on all the time.

Started out with Big Dog who was great, they sold out to Digis since then service has consistently got worse. When I call tech support for having speeds averaging .48 mpbs they stated to many users in my household, so I locked everyone but 1 computer off... Guess what speed stayed the same called Digis back and then they said to many people in the area were using internet and they couldn't do anything about that. The had plans to upgrade their towers and capacity but didn't know for sure when that might happen until then I would just have to live with poor speeds. They wouldn't even send a tech out to check things out! Seems to me that they could care less about existing customers and only want new ones.... I switched providers and have great service, funny thing is part of the problem could have been fixed by sending a tech out. I highly recommend staying away from Digis, they want your money but are not willing to provide the services the promise!!!

A month of trouble - no one returns calls or emails and no tech support when it goes down - i.e. weekends

Really hate to leave such a poor review, but this company was a complete joke. Due to a poor contract choice of our HOA we were stuck with this company for a couple years, we wouldn't have lasted a month with them if it was our choice. The only reliable thing about Digis' service was that it was so unreliable, Digis' service literally went out on a weekly basis (wish I was exaggerating). But the worst part was having to call the company to report the outages, every time we called it was at least a 10 minute wait all to get a "promised" call back at odd times of the day, or "magically" just minutes after the internet issues were resolved. On a few occasions when we called, they told us we weren't their customers according to their records, and once they even turned off our service completely all because of a "typo" on their end, yet they still had no issues taking automatic payments from our bank account, typo or not. They didn't seem too concerned about keeping us as customers as they never really apologized. On another occasion we called and they blamed our brand new modem for the internet issues not their service... after we brought in a tech whom was not affiliated with Digis, the problem was in fact their service not our modem. Just before we moved I had to make my weekly Digis call and after a couple hours on the phone they decided to send out a technician to see why our service was so horrible. The tech came and was in and out of our home for over two hours before he told us, "Well, your service is all over the place, and I don't know why, just call us when its really bad again." and he left us with that. We finally moved and got a reliable provider (CableOne) and after two months with them we have not had a single problem. But just today two months after closing our account with Digis they sent us a service bill for service through the end of this month! These people sent us an email saying they closed our account over a month ago, confirmation number and all! So once again we had the opportunity today to call them in order to close our account AGAIN, it was the typical 2 hours on the phone waiting for someone to answer, and that conversation was a headache too. I'm sorry, but I just can't recommend this service to anyone, not until they get some serious kinks worked out of their internet service and customer service.

Where to start . . .We had Microserve and were switched to Digis when Digis purchased Microserve. Now we are being charged for 5 MBPS service and only receive 1.5. Tech support says I have to speak to Billing. Billing says I have to speak to Tech and nobody will either reduce my bill or give me the service I am paying for. Every single day, when the sun shines on their antenna, my internet goes down, and it stays down until the antenna cools off at the end of the day. Tech support claims they have never seen this happen before, which I highly doubt, based on the reviews I've seen. I've had techs out at various times and the internet is always working when they leave, but goes down again shortly afterward. It takes a week to get a tech out here to begin with, then they arrive later than scheduled without calling. Digis is a total disaster.

After a long time of asking Microserv to fix problems with speed issues and connectivity problems, I finally dumped them and went with another company. I now get 5 times the speed for 10.00 less per month. I can have several laptops going and use Netflix without buffering problems. I no longer have to have a ugly dish on my roof and best change of all, I can actually get what I am paying for. Whomever owns this company needs to see how they are loosing customers. Apparently they do not care, they are getting enough money duping people who are paying for service that they are not receiving As I turned in my equipment and told them to turn off the service, they wanted me to pay for the next months service. When I told them I should be getting money back for the last 6 months of reduced speed, all of a sudden Microserv decided they would not charge me. These guys are crooks and should be investigated for fraudulent activity. Find another reputable service.

Anyone considering using this company I strongly urge you to look at the below listed comments and complaints filed with the BBB. Worst customer service ever, if you talk with a supervisor do not expect that anything will be fixed or corrected. Company has gone through numerous ownership changes and worst yet, they fail to fix continued problems with speed. We are not talking small numbers we are talking paying for high speed and getting dial up speed. Techs use every excuse and after having them come out repeatedly they now say they can only get .02 out of a 1.0 meg speed. Equipment they provide is used and crappy. They refuse to downgrade the fees when they cannot provide what is in the contract. Time to file claims with the courts and make them abide by a written contract. After all if I tried to get out of my service contract they would sue me, now the shoe is on the other foot. Stay away from these guys, totally incompetent. Nothing more frustrating the a company that will not fix THEIR problem.

Have been with Microserv for 4 years. Upgraded to 1Mg to use Netflix and then started to have trouble with speed. When testing on Microservs site found I was receiving less than 1/2 of what I paid for. Call numerous times, they would send out a tech on occasion, move items, claim equipment problems etc. On the latest call out, tech came out changed antenna and after the supposed fix, speed was 1/10th of what it was supposed to. Call Tania at customer service and her only solution to the problem was to disconnect service. I tested line of sight to the tower with personal equipment found if Techs has done a little work they would have been able to fix the problem without much problem, but it is too easy to just say dump us and not correct a problem. Due to the months of service that were not provided will be filing legal action to recoup the extra fees paid to company each month. DO NOT USE THIS COMPANY THEY WILL DRAIN YOUR POCKETBOOK AND GIVE YOU NO SERVICE.

I have constant reduction of speed issues. Moved the antenna, obtained a new hub, have done everything that Microserv has recommended. I get tired of calling tech support, if you are lucky enough to get a real person on the phone, they will say please hold and after 10 minutes they never return and it goes into voice mail. You are at their mercy in attempting to reach someone. Once you receive a live person, you are then again put into a queue and 5 to 6 hours later (if you are lucky) after you have waited most of the afternoon they decide to call. (That is if you are still home) If you have to have any work done at your home or business they just show up and get upset when no one is home. The speeds are never consistent and the price is excessive for what you receive. The front office people are unprofessional and rude when making payments. The business leaders in the company are continually changing showing that no one stays for any length of time. If you need a supervisor to handle a problem, good luck. Find another company, you would be better suited.

We started to use Microserv on a 512kbps speed which was the lowest internet wireless they provide but was so slow and so damn expensive, now we changed to 1.5mbps which was still slow!!! and how much do you say it is ? 512kbps cost 29.95$ and now our latest plan costs us 49.95$ and for what ? 1.5 MBPS ?!.. I say we got 10 MBPS for 35$ back where I came from.. just find another ISP that is not as expensive as microserv this people will rip you off, and they will stuck you in a contract of 2 years so dont even try this ISP... just pick anything else that gives the right speed for the right price, microserv isn't worth your hard earned money.. 512kbps - isnt gonna run netflix it will load every 10 minutes1.5mbps - still not enough to even play Xbox Live..we tried to get the "10 meg turbo option" they provide but they said it isnt available in my area because your tower in that area cant handle that.. rubbish, theres like only 50 people in my area and most of them are seniors who doesnt use internet and they cant provide me with their 10 meg turbo option

After filing a complaint on 7/13/2013 about the Internet not working, and being shuffled from person to person after asking to speak to a manager, a tech showed up (unannounced) on Saturday and replaced the radio. Since we weren't home at the time he had no way of troubleshooting the lines, but another tech came first thing on Monday and everything's running great. I can't speak for the tech who came out on Saturday, but the one who got everything up and running was professional, knew what he was doing, and he was courteous. We're once again happy with our service. One of the reasons we signed up with Microserv in the first place was that it's more reasonable than any other provider in the area, and if we continue to receive good service, we'll stay with the company.

After my complaint on 7/13/2013, a tech showed up (unannounced) on Saturday and replaced the radio. Since we weren't home at the time he had no way of troubleshooting the lines, but another tech came first thing on Monday and everything's running great. I can't speak for the tech who came out on Saturday, but the one who got everything up and running was professional, knew what he was going, and he was courteous. We're once again happy with our service. One of the reasons we signed up with Microserv in the first place was that it's more reasonable than any other provider in the area, and if we continue to receive good service, we'll stay with the company.

...a storm knocked out the service and signal became intermittent. We live in a remote area, and to get a technician out for support after all other troubleshooting (which incidentally has my computer all screwed up, too), is like pulling teeth. When is asked to speak to a manager about getting service and possibly getting out of the contract, because Microserve is not holding up its end of the deal - I pay, the company provides functional service as advertised - I was shuffled from person to person with considerable periods on hold between and told that I can't get out because I have a contract. To appease me, I was told my ticket was moved up as urgent, but I know well that the tech schedule won't be changed and I won't get service until they are good and ready next week. I'm seriously entertaining ending my relationship with the company at the end of the contract period. I am one frustrated customer right now (July 12, 2013).

Fkn Internet is slow as balls and drops every 5 goddamn minutes.

Microserv fine during the day but when we are usually home the internet bogs down well below half the speed we are paying for and they won't do anything about it.

I'd like to reiterate the numerous negative reviews regarding service with this company, but I'm not sure I can adequately express how insufficient, frustrating, and all-around disappointing our experience with Microserv has been. We've had constant connection issues, dealt with rude and unhelpful tech agents, and waited days on end for return calls that rectified nothing. Your business is incredibly valuable. A company should care enough to work for it. I very much regret giving mine to Microserv.

honestly, i wish i could give them a negative star rating. im okay with the internet speed, i have had no problems there. but, the technician that set up my internet was a JERK. he told me that he works alot in the idaho falls area, and he has heard of me. I asked him how, and he proceeded to tell me that i had a reputation of being a "ho" and a "huge bitch" in high school. then he asked me if i was "as big of a whore now as i was back then". he went on saying stuff like this for about 10 minutes.unprofessional.rude.i will be calling his manager tomorrow.

I recieved a special in the mail for internet service so I called they made promises that it was faster than my current provider. I took to bait and since it has been a nightmare. My internet only works about half of the time. They either do not know how to fix it or do not care. One of the ladies that answers the phone said no internet service is perfect. I work from home and have lost much time and money because of this company. Now they are saying I still have to pay for their crap. I asked for the owners name today and the person said I need to end this call now. I have clearly been dooped. I am prepared to take care of this legally if need be.

Have had my Microserv connection for years - no issues! We've even used their in-house support for pc problems and their guys are very knowledgeable. We've tried the others like Cable One and dsl from Qwest, they don't compare to our Microserv wireless internet!