Horrible Thugs and the WORST customer service EVER. by
Sara S -
My service agreement began in October of 2011, renting a Smart TV and have paid $125 a month for 23 months, making our total paid around $2875 for our TV. The real problem began this week. They have called 4 to 5 times a day, though we spoke with an associate, Kyle, and told him we could pay the entire balance (a mere $127) on the 15th of October. We were told by Kyle he would inform his manager. But the calls haven't stopped. And today, October 10th - five days before our agreement is PAID IN FULL and our contract has been completed - I received a call stating that payment will no longer be accepted and they need to come and pick up my TV. I have paid over $2800 for that TV so far, and with $125 left to pay, they threaten to come and take it? To me, that seems extreme. Sure works in their favor, doesn't it? Wait until the last payment or two and decide to garnish the item, after paying for 99.8% of it? Then they get my money, and the item back to turn around and lease it again. Horrid customer service and just shy of being complete thugs.
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