Regal Nails

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CLOSED NOW - Opens at 9:30am

My friend and I both went to get our nails done they did exactly what her and I wanted. I loved my nails so much and even the lady beside me loved them. I've been back several times since. Great work!

I cannot even begin to explain my frustration with the nail salon located in the Sedalia Walmart in Missouri, Regal Nails. Today was my grandmother's 67th birthday so her, my mom, and I went to your salon to get pedicures! We were so excited as we already had a wonderful today. Little did we know, we were going to have a horrible experience, which we have known to have with the same nail salon a year ago... After boycotting the nail salon for a year we decided to give it another chance. Well, first off, My nail polish chipped some time between leaving the salon, and walking around Walmart for 30 minutes. This was after waiting over 9 minutes under their uv light as they recommended. Secondly, my grandmas poor toes were in so much pain from her pedicure, I was confused by this because mine were not. She said the lady was extremely rough with her. Really made me feel terrible as this was her birthday celebration. I don't believe in only naming the faults in your nail salon and not our fault, this brings me to my next topic. My mother had her nail polish of choice sitting on the table side on the vibrating massage chair, the polish must have vibrated and fell off the table and broke. My mom felt terrible and apologized repetitively while the nail lady gave her blank stares and made it seem as if it was the end of the world. To sum it up... After all of this, this horrible experience. I called and spoke with Jenny who says she is the manager of regal nails in Sedalia, Missouri. I explained my chipped polish, she did say if I came back she would fix the one toe; even after I told her I had already drove 30 minutes each way for her services and that it would be a day or two before I would be able to drive back; and by fixing one two and not re-polishing all, that at some point all the other nails would be chipped off while the one toe that was fixed would be fine? That would make no sense at all!! I explained to her that I thought it had chipped and not dried correctly because the nail polish was old. She argued with me and asked how I could think her polish was old; the lady doing my toes added nail polish remover to the polish to thin it from being thick and chunky! That's how. She became very rude and disrespectful at this point. I then explained to her that maybe she needs to review her nail polish inventory and throw out the old ones and buy new! Then about the one lady being rude; jenny insisted she was not rude, even though she did not witness the situation. She said that the lady does not know English so all she could do is stare at my mom, blankly. Well I've got news for you. If a majority of your customers speak English; and we do here in the United States; then maybe it should be required by your franchise that they take English classes & better yet, that they take classes to teach them better customer service skills, or any at all. Not to mention, the talking back and forth in front of their customers and across the room to each other in Chinese is extremely rude and disrespectful. I have a feeling if the roles were switched that the workers there would not feel so welcome at a salon that they were paying good money for services at. In closing; I feel as though these issues need to be addressed immediately. I will no longer step foot in this salon. Further, I will make it a point to make sure that every person I know does the same. I demand that the public knows about the horrible experience I have had with Regal Nails in Sedalia, MO. And I fully intend to spread the word and make every review possible that ties to Regal Nails in Sedalia, MO.