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PHOTOS AND VIDEOS (1)
Great House...Not so Great Fireplace
by Dan and Kathy , 10/01/2015
Two "professional" inspectors told us the fireplace in our recently purchased home would be a nice decoration, but would never be a working fireplace. Called Ray and explained our problem. He could have come and inspected it and charged us for a service call, but he said he was familiar with our fireplace and suggested we send him detailed photos instead. We sent the requested photos, and he said it was not an quick, easy fix, but he could make it work like new. In a few days he had the parts needed, arrived promptly and proceeded to turn a "nice decoration" into a beautiful working fireplace. The repairs were less than half the cost of replacement, and he stuck to his estimate. Ray is not only a very well versed repairman, he is professional yet personable. Ray arrived when he said he would and did what he said he would do. Very refreshing in today's world. Thank Ray.
by more than pleased! , 02/23/2015
Could not figure out how to re light our gas fireplace after turning our main gas line off! Ray took us through it step by step on the phone! Saved us a service charge! If only all companies were this much help!
Thank you Ray.
by Sam , 01/27/2015
I am a realtor in Vegas, and I really want to recommend your guys who have a fireplace problem to Ray. He is a very nice guy. Last time, he helped me and my client solve a critical problem with his fast respond and low cost. I will recommend this guy to all my clients. Thank you, Ray.
You have found the right man!
by Sara G , 01/07/2015
Ray brought a used fireplace back to life... and then a few weeks later I could not get it to light (beyond lighting the pilot). I called him and he returned my call quickly, walked me through the process and immediately identified what I had done wrong. He could have made a house call and charged me $120.00!He is honest, professional, knowledgeable and prices are fair. Call him and hope he is not to busy to help you out!! He's awesome!
by Summerday , 01/06/2015
Way over priced and will never call again. Only accepts cash which is unacceptable in the 21st Century.NEVER AGAIN!
Gas Fireplace repair
by S. Clark , 12/27/2014
Ray is extremely knowledgeable and very customer friendly. I had an issue with my gas fireplace and had been trouble shooting it for a month. Spoke to Ray on the phone and explained what the sequence of events were. He properly diagnosed the problem and saved me about $700 in the process. Ray is tops in his field, very busy but takes the time to get back to his customers. I would refer anyone to Ray for his excellent customer service. Thanks Ray!SincerelyScott Clark
Thank you for the Chrismas Present
by Mark , 12/17/2014
I called Ray to repair my fireplace, of course, during the busiest time of the year just before Christmas. I described my problem and what I did to attempt to repair. Over the phone he told me what the likely cause was and instructed me how to figure out if that was it or not and where to get the part. I did as he instructed and within a few hours it was fixed. I would have waited for him to come out and probably spend a few hundred dollars but he was honest and nice enough to spend a little time with me so I could fix it myself. Thank you Ray.Mark
by tgaretto , 11/19/2014
Had a repair issue, Ray came out the same day we called. Fixed our fireplace... GREAT CUSTOMER SERVICE! Answered questions and did trouble shooting over the phone. He even came out after normal business hours to help us.
Wow! Awesome service.
by Kari , 11/07/2014
Ray happened to be in my area of town. He returned my call and was here within 30 minutes! Those 30 minutes include repair time. Just amazing timing. My fireplace works great now. Ray was friendly, professional and very knowledgeable. I would recommend him to all my friends and family.
Honest Businessman and excellent service
by Diane Prater-Kelly , 09/26/2014
The switch on my gas fireplace stopped working. Ray have me the cost estimate before he even came out! He called before he came, was on time and not only repaired my fireplace but installed a remote control plus a new switch on the wall! I highly recommend him!