Doctor was Good Billing Dept is a Nightmare
by scole , 10/23/2014
Went in with my daughter to the Inverness clinic, we were both sick. The doctor was nice saw us quickly no complaints. HOWEVER when I arrived they said it was $150 each if I had not met my insurance deductible. She said she would check with the insurance co and let me know. Of course she said she had checked and the deductible had not been met. This was June 2014. I received my EOB from the ins co and it stated patient owes provider $40. So instead of $300 my bill should have been $80. I immediately called my insurance BCBS and told her what had happened and I had been told. She said that when a doctor's office calls and inquires they put notes in the account and there were no notes to indicate she had ever called to verify my deductibles, had she done so they would have told her my deductible HAD been met. In addition they said because they are a perferred provider it shouldn't have been more than 15% had my deductible not been met. So here I am 10/23 after numerous calls and everytime I call their billing department I have to start the process all over again because the last person is no longer with them. Today I was told I should have a check within 1-2 days. We will see, considering it has been over 4 months since my visit I wonder what kind of late charges I would have incurred if I had waited that long to pay them?
Always great service
by Well Taken Care Of... , 09/18/2012
I have been here 4 times in the past year (I am self-pay and have no insurance). They have always taken great care of me and I actually prefer to visit the Dr. here over my normal Doctor. I am usually in and out within a half hour and they are always extremely nice to me. I would definitely recommend.
Additional Bill from Outside Lab Unexpectedly Received
by ERAUGirl , 07/08/2012
I went for a UTI and arrived thirty minutes before their posted closing time. They locked the door immediately after I entered the waiting area. The Nurse Practioner confirmed I had a UTI and prescribed me antibiotics. A few days later I got a call from the local hospital confirming I had a UTI.... OK? I paid Quick Care $70 for my appointment and $10 for the urinanalysis. Then I received a bill from the lab of the local hospital! For $40! I do not have health insurance. When I called Quick Care to figure out what was going on, the woman told me the nurse/NP should have told me that my specimen, if it tested positive, would be sent out for further testing. When I told her I was never told this (nor did I sign anything consenting to this), she said, "They should have," and that was that. This is the first time something like this has ever happened to me and I've been to a lot of walk in clinics. The only reason I went here is because Allen Ridge was closed. Next time I will just tough it out until the next day so I don't have to deal with this clinic again.