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was not very impressed by heavensfire - 12/23/2008
The facility was kept nicely clean, but I think this place is more suited for a dog owner and not a cat owner.

I was not happy with how they let the dog owners and their dogs sit in the cat only entrance, leaving cats nervous and scared with a dog sitting but a few chairs away! Also with the fact that the scale to weigh the cats and dogs, is located right in the dog section among all the dogs.

Checking in or out of the place sometimes took a very very long time. I had to wait until the staff was done with their paper work, checked in new dogs, and other stuff before they would even look my way to check me in or out. Under staffed maybe?

I think as a dog owner, this place is made with you in mind, warm and open staff. But as a cat owner, I don't feel cats are as welcomed or cared about here, so i will find a new place that is more open to cats and the human moms and dads who love them.