PHOTOS AND VIDEOS (2)
On the Other end
by NotPaying12345 , 04/27/2010
I am on the other end of this situation, I am actually in collections for a past due gas bill. And the phone number they have you call is automated, and hard to understand, finally i got a Voicemail, and i left a message, asking them to call me back between 1pm and 5pm.YES they called me back~~~ at 7am the next morning, and i specifically asked them to not call until 1pm or after. the lady that called me was rude enough for me to not want to work with them at all. Sorry for the poor review, but its been a whole month i have had to think about what to say. . and i finally found a way to word this....YOUR CUSTOMER SERVICE SUCKS!
Not professional at all
by Big Dick , 06/28/2010
So I am on the opposite spectrum myself. I fell behind on a gas bill and was reported to this ragtag outfit. Anyway, after weeks of calling me at my place of work I went ahead and started a monthly payment. However the woman I dealt with was rude and very unprofessional. My main problem was the calling at work and before 8 a.m. which is against the Fair debt collection act of 1977. Look it up and maybe, just maybe you'll do your job correctly!
by Green , 09/24/2010
They called me regarding several medical bills I missed a bill in March this is September, they were rude, the I complained to the manager MARY JANE she was rude, No customer skills whatsoever, I was even telling the collector that I was on my way to make a payment which was not good enough, they tried to tell me what I needed to do with my job, the my finances were their business, I told the manager to go back to the recorded call which they say are recorded but I bet not, just the message on the IVR, CANT WAIT TO GET THESE PEOPLE OUT OF MY HAIR, will never ever recommend this company for anyone needing to collect a debt, I am going to find a way to pay the people I owe directly so they don't get a commison
by fedup123 , 05/21/2011
These are the dumbest and rudest people I have EVER talked to. I agreed to a payment arrangement and they still filed a garnishment. I had paid, as agreed, EVERY month. DO NOT TRUST A PAYMENT ARRANGEMENT!! Pay your creditor directly so they receive zero commission!!!
Rude Rude Rude
by Ticked off Ex-Wife , 11/18/2010
I got served with a Summons on bills the had never once contacted me on. I was never given a chance to pay the bills off before getting stuck with hundreds of additional dollars in court cost. In addition, the bills I am being asked to pay are my ex-husbands. When I explained this and asked them if they are also pursuing him they advised no becasue he doesn't have a job and I do.They were extremely rude and inconsiderate.