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RIP OFF ARTISTS by Bobzgirl - 03/25/2008
Called on Monday, gave them the information on the torsion spring I need replaced. Company says $69-$139 to replace it, including labor/service call charge & the 24.95 discount for mentioning the DEX ad. GREAT! That's cheaper than the last guy! I set up an appointment for the following day between 10 & noon. Installer arrives at 11AM-GREAT again! Then he starts in with "you need this & that, la di da. I ask how much. His reply, We have 3 options. Replace the single spring that my garage door NEEDS, $275 minimum. A complete overhaul that it DOES NOT NEED, I'm looking at $400+. I clarified the $275 with just 1 spring being replaced. Sure enough, just 1 spring. I told him I would have to hold off, because that price is almost DOUBLE what I was quoted over the phone the day prior. The guy says "fine, good luck w/your garage door. And I still have to charge you the service fee since I came out." I told him to forget it, I'm not paying that, and sent him away. Can you say CON ARTISTS!

Terrible Service by smnhneop - 10/05/2007
Scheduled a time for work to be done 6 days in advance. They gave me a 2 hour time frame they would be there(8-10 a.m.) At 10:30 still no one there. I call and they said they would call the repair man and see where he was and call right back. 11:30 still no call back. Call again and they wont answer my call leave a message just wanting some info. No one ever showed, no call. Great job guys, I can tell you will be around for a long time with service like that!!