kids sit most of the time, they arent friendly, & they dont value their customers by
So the following was communicated via facebook between myself and the dance studio: Ginna Ray Review on Class Act Dance 1 star "Daughter sat a majority of the time. When they are busy there is no where to sit. They could care less if the customer is dissatisfied and would rather try to prove their point. I also felt as if the teachers with the little ones were miserable and never smiled at the kids or even looked happy being there."Class Act Dance and Gymnastics- Hello Ginna Ray, we are sorry you are so displeased with our studio. We originally had a morning class for your daughter, but unfortunately no one else enrolled in it. We can not afford to have a class for one student. As for us being "Understaffed". There are currently 10 kids enrolled in her class, and there are two teachers in the dance room and in the gym. That is 5 kids per teacher. Good luck finding a studio that has less than that. You have changed Millicent's class time so much that our staff doesn't even know when her scheduled class time is. Most of the time you just bring her in for make up classes without even informing us. It says in the wavier that you signed at the beginning of the season that all make ups must be scheduled with the front desk. It is hard to staff accordingly when you don't call ahead. We don't like turning away kids that come for make ups because they are so excited to take class. We ARE having a Christmas Show on December 20th, and the Saturday morning class is participating in it. We haven't seen her at her regular class, so she hasn't had a chance to even get it yet. We did give out holiday notes with all of the events we have for the holiday's (including the parade). It is a shame you will be taking her out in December. Now she is not going to participate in the Christmas show, or the parade. When you first asked if we were having a Christmas show, we weren't sure, because a lot of planning goes into the shows, and we can't guarantee that we will even have a place to perform until November. I will remove Millie from the system, and her spot will be filled in December.Happy holidays.Ginna Ray- Just so you know I own a moms group that has over 500 local moms and before the last month was sending many of those moms to your studio. My last time attending it seemed to have gotten better (like it was the first few classes we attended) and was going to keep having her attend and amend my review. So if you want to keep us as a customer we will continue with the sat morning class, but if you wish to delete us instead of trying to fix this customer issue and retain your customers, please inform us so we know not to come in on Sat. I did call the first few times I needed to reschedule but then when I left messages I never received a call back stating it would be okay to reschedule so I stopped calling when needing to reschedule cuz I thought that it was okay. Because when I signed up I forgot we had signed up for soccer on Sat morning which made it really difficult for us to stay as my kids bedtime is around 7 which is when all your other classes ended, which made it very difficult on us trying to get her in during the week, now that her soccer is over we were going to be regular on Sat mornings which we have been. Your front desk gal was aware of our hard times with scheduling and she assured me that they would work with the hectic schedule during soccer. I also asked the gal if the studio did Christmas recitals and she was the one that informed me that they only did one in June. So I am glad that there is a Christmas show and Millie is excited to go so I hope that you consider her feelings when and if you decide to remove us for December classes. ---after discussing with my husband we decided to not return because of your response to our issues was unsettling to us and shows your lack of customer value and wanting to retain customers.
Great Studio! by
Dancing for generations -
I took classes here when I was a child, for years. Now, 15 years later I have a daughter who I want to put in dance, and I won't even consider any other studio. This is a great family friendly place. No harsh judgements, just building children's self esteem and having a great time doing it. If you want a studio without all the drama go here. Great teachers!!
12.5 years and counting : ) by
My daughter started here when she was 2 and a half she is now almost 15. She loves it here and would never go anywhere else. She has learned so much and everyone is just wonderful here. Thanks Miss Nancy LOTS OF LOVE
Awesome Studio! by
Dance Mom -
I brought both my daughters to this studio. My 3 year old did the ballet, tap, gymnastics class and my 9 year old did just gymnastics. They LOVE it here! The amount of one-on-one attention the kids get is amazing. The teachers are kind, funny, personable, and have amazing dance and teaching ability! My children improved so much in just the first 3 months! The preformed in the Parades and the Recital. The Recital was at UNLV, and it was beautiful! The little ones did the most adorable routine, and the gymnastics was amazing! Some of the kids in the recital did the most amazing routines! The studio is so cute! I recommend Class Act 100%! You can not go wrong with enrolling your kids here!
My Experience in This Gym and Dance by
This is a great place for your child to learn dance and gymnastics.The teachers are excellent in teaching and really work with you.They also teach you great stratigies and teachneqes to learn things and push you till you get it down.And are also fun,loving,and accepting teachers but make sure you don't get hurt.They also have you stretch before you start so you don't pull a muscle.I think your child will learn a lot and have fun in the gym and dance they provide.
just amazing by
class act -
My son and daughter have been going to prestons class act for about 4 years and they really have fun. The combination classes are great for my young one's beacuse it keeps them activie form gymnastics, tap, hip-hop and so much more.My eldest daughter also goes to prestons and it was the reason that she made cheerleading at hear school.My favorit part about prestons is the annual dance preformance held in june which allows the students to show off what they have learned. this is an amazing place and i would recomend it to anyone
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