PHOTOS AND VIDEOS (1)
Beware of the "next visit is no charge" because they charge you anyway
by disappointed in prescott , 03/09/2012
I visited Prescott Foot and Ankle Clinic and received orthotic foot inserts. The first two visits involved a co-pay, but I was assured, twice, by the office staff that the third visit would not involve a co-pay since I would simply be receiving the orthotics with instructions on wearing them. Much to my surprise I received a bill for that office visit. Upon calling the office to clarify, I spoke with Deb, who wanted to know who had told me I wouldn't be charged for that visit, because this was a frequent problem with their office. I asked her to please refund us the co-pay that was charged me since I was told there would be none. She became rude and condescending, refusing to acknowledge that if her office promised I wouldn't be charged, then I shouldn't be charged. In addition, she would not allow me to speak to Dr. Peterson regarding this matter.Beware that you will be charged for an office visit even if they say you won't be.