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Do not return calls
by pmt , 12/05/2009
Pinon Family Pactice has been been my primary medical care place since moving to Aztec in 2005. As the practice has grown, I see less and less of my doctor and more and more of the PA - that is when she and/or her nurse bother to return calls. I have three calls in right now - over a period of 14 days - that they have yet to return. These calls are regarding follow up on a treatment that is not working. I guess they are too busy moving in to their brand new facility to deal with patients. If this were a traditional business and I were a traditional customer, I would never go back and I would certainly spread the word of the poor customer service. That option is not available to me - so I am at the mercy of them returning calls. They could at least extend the courtesy of returning the calls instead of just ignoring their patient.