RUDE STAFF! DON'T HONOR GRACE PERIODS! THREATENING & HOSTILE! SPEND YOUR MONEY W/O AUTHORIZATION!!!!
by Stormy T , 07/26/2013
I only opened an account with PCFCU because it was required for an auto loan. I now have an auto loan, line of credit and credit card as well as a checking and savings account with PCFCU. I have had several rude confrontations with a particular collector who works there over the past year. The first time "Kaufee" called me demanding I come down to the branch because my little 30 dollar line of credit had not been paid on time. I assured her it had and took proof of the cashed check with me. When I get there she sends me into this dark office with nothing but an empty desk and 2 chairs. Comes back a half hour later saying they accidently sent the payment to my credit card instead of my line of credit. Basically she shook me down and it was her fault entirely! I let it go. Around last Christmas I fell on some hard times and got a couple months behind on my credit card. I always pay all my bills on time impeccably until this point. I again spoke with kaufee and did everything I was told, paid the exact amounts as agreed within the agreed deadline and have been paying every month on time since then. Last Friday I called card services because $107 was due on my credit card on the 17th and I didn't have the money until today. Card services spoke to me in length for 11 minutes assuring me I was good to go till the first week of August due to my grace period and that paying it today would be fine.Monday I noticed $107 taken out of my checking account saying "VISA COLLECTIONS" in the info. So I called the branch to find out what was going on. Kaufee comes on the line, with attitude and raises her voice to me saying "AS COLLECTIONS I CAN TAKE YOUR MONEY AND DO WITH IT AS I SEE FIT! I CAN DO THAT!" I gave it right back to her and we went a few rounds. She was extremely rude and dared telling me to stop yelling at her! After she got done telling me she's going to manage my money for me? Yeah, I'm not having that. She reversed the charge but threatened me that she'd not only take the past due but the new bill as well on Monday totally $216. 3 days late, and they took my payment after I called and was told everything was fine? Kaufee seems to really love to throw her weight around and abuse her authority. I've been banking with them for a lot of years, always paid, never run from my bills, always gotten caught up when behind.And she couldn't so much as call me and tell me she was going to take the payment? She's done this with my car payment too.And my line of credit... Called me when I'm within the grace period demanding payment! It's outrageous! Then tells me she doesn't have to abide by the grace period if she doesn't want to because its a courtesy they offer and can retract whenever they feel like it.I would tell the manager but I'm sure they'd just blow smoke up my dress and do nothing to kaufee. They probably keep her there as their personal nazi on call! Soon as I can I'm closing all accounts! Do not bank with these people, they manage your money, lecture you and become belligerent if you dare use your grace period!Go anywhere else
by member17 , 10/29/2011
Been a member for 17 years, seen workers come and go and know many on a personal level.. never seen a bigger place of drama and unfair employment anywhere.. the past Branch Manager was a wonderful and helpful person, she got demoted and the new one is a total idiot.. the more I see the credit union mistreated the employees the more I want to pull out my money.. Clean your house PCFCU..
Pinal County Federal Credit Union Rocks
by Truth Be Told , 04/09/2009
Pinal County Federal Credit Union is Safe, Sound, and Secure. It makes me feel good in these current times that my money is safe at Pinal County Federal Credit Union. I am always greeted when I enter the doors at one of there convienent location. I know that there I am more than an account number I am a member of a dedicated credit union.