Panera Bread

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OPEN NOW - Closes at 9:00pm

Food is the same as you will see in any other panera, but customer service it's the WORST!!!!! if you care about having service for what you are paying for please do not come to this place. I used to go to this place every weekend and choose to come to this location since I was near by. Let me tell you something...even though English is my second language I'm sure I speak properly and people can understand what I'm saying. I'm a graduate school student and to be in a part of any higher level education in the US you have to have specific English requirements to be part of it. So my story....I got ready in line to place my order in the drive thru and the person (who took my order) decided to call somebody else without telling me anything about it. Another person came "to take my order" she said sorry and call somebody else without telling me anything. Then a third person came and she suddenly start speaking Spanish, without asking me if I needed assistant with a translator or if i did speak Spanish. I cancel my order and could hear how the employees where laughing and making fun of me and my accent when I placed my order. I decided to park to speak to one of the managers. The manager came, I explained him and told him my experience and he just heard me and said. Thank you for letting me know tonight we are having a meeting and I'll make sure I'll bring this up. I know how hard it's to learn a second language because I took 4 years of Spanish. He did not apologize, he did not care to solve the problem or to make sure I leave happy and consider the possibility to go back to this place after this experience. He did not even ask me if I wanted to place the order with him. So in my case, I won't go back to this place or any panera because I expect them to provide me a good service, so I wont waste my time, and money at this place.