Lunch @ Osaka 10/27/13 by
Suzy A -
I am a life long resident of Destin & a huge fan of Osaka Japanese Steak House. I took my mother there today for her 81st birthday & I was shocked at the service we received. I normally would not complain however the food was not good either. I am very disappointed in Osaka; when they first opened up they were the most awesome restaurant in town & my favorite but something has changed. I hope they get things back in order soon. We were the only patrons in the restaurant & I had to get up & ask to have our teas refilled by the waitress & then on top of that they added gratuity to our tickets; sounds like they expected not to get a good tip.Very unhappy Destin resident!!!
Horrible! Bad sushi, bad customer service, bad manager by
Wish I could give zero stars! My husband and I placed a to go order while on vacation from Tampa on Saturday May 25th. I ordered a tempura and far east roll. What I got was a roll with only the seafood (piece of shrimp and imitation crab). None of the other items which were supposed to be on them were. Tempura rollÂ was only a piece of fried shrimp. The far east only had a piece of imitation crab meat and shrimp. To top it off the shrimp I'm guessing were not deveined as there were really thick hard black pieces if something in all of them( not what the usual veins look like) It was about half the size of a pencil eraser.Â I called that night and complained to the manager Linda or Laura can't remember which it was as I hope to forget the whole experienceÂ and she said that I could come back in and she would correct the situation. I didn't feel like making the half hour trip at 10pm while having a migraine. So before our drive home on Monday nightÂ we stopped by so iÂ could go in andÂ request aÂ refund. I didnt eat any of the food.....I ended up eating strawberry wheaties for dinner that night. I decided I wanted to pass on the mysterious hard black pieces in the shrimp and ask for a refund.. When I walked in there was no one to greet me at the front desk. I had to search around for someone. Then found a gentleman whom I asked for the manager and he said he would get her. Then he quickly got distracted by another employee and never fot her. I had to go to the front bar tender and ask for her and she finally came out. When she began speaking with me another female employee waled up and handed her the phone to take a phone order. I wasited then when she got off the phone a couple entered and she seated them. Then came back and said "what did you need". I politely introduced myself and explained I called last night and since we were about to take a 6.5 hour drive back to Tampa I asked for a refund and she said she couldn't refund from the previous night. She stated there was nothing she could do.... I had a horrible experience and even worse nothing was done to fixÂ it and the manager was very rude.Â Worst experience ever!!!!!!!!!Â Â
Poor service by
lil mama -
poor service, I mentioned that the portions were way smaller than the last time we were there and I heard only silence in response..food is overcooked and low quality (you can buy the same seaweed salad in Publix actually, no difference)..If you want to spend your money-go somewhere else and enjoy your dinner. This place used to be better, unfortunately not anymore.
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