Description: Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.2 million residential and business customers in 25 states.
At the core of our mission is to provide value to our customers. We strive to do this every day by offering high-quality entertainment and communication services and continually improving customer care through the commitment of our more than 16,000 employees nationwide.
Charter is proud to offer advanced entertainment and communications services that "Bring Your Home to Life." For example, we offer today's most advanced video services, including increasingly popular High-Definition programming and Digital Video Recorder service. Plus, our customers can choose from more than 6,000 video-on-demand movies and shows – 24/7.
Charter is also a leader in Internet service. We offer Internet connection speeds up to 20 Mbps nationwide and have launched Charter Internet® Ultra100 service with speeds up to 100 Mbps downstream and 5 Mbps upstream in most markets. For customers on Charter Internet® Express, Plus, and Ultra100 we include Charter Security Suite® to protect against online threats and intrusions.
With approximately 1.8 million residential telephone customers, Charter is the 10th largest provider of landline telephone service in the nation. Our Charter Telephone® product offers exceptional sound quality and reliability, as well as popular calling features.
To provide our customers with additional savings and convenience, we offer bundles of two or three Charter services for one value-based price. Customers who combine their cable television, high-speed Internet, and telephone services into a "triple-play" bundle receive the greatest value for their communication dollars. As a result, more than half of our customers subscribe to "The Charter Bundle®."
We continually strive to improve every aspect of our customers' experience. In order to accomplish this, we've increased the number of care agents, upgraded the technology used in our care centers, and we've enhanced agent training to better serve our customers. We've equipped our field technicians with additional tools and resources, shortened customer appointment windows, and we provide an on-time arrival guarantee. Charter is always available to assist customers quickly and efficiently in person at one of over 300 offices located nationwide, by phone and online chat.
Charter proactively seeks out nonprofit partnerships with organizations operating within Charter Communications service areas. Our community partners are identified by local Charter employees who have an intimate knowledge of local nonprofits and projects that are appropriate for us to support.
In addition, Charter and our employees participate in a broad range of local activities and charitable projects. Our employees take great pride in the company and are fully engaged in our "Good Neighbor" philosophy of serving the communities in which they live and work, focusing efforts in three primary areas – home, health and education.
Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.2 million residential and business customers in 25 states.