Would not recommend this company by
G Reid-Topolski -
My parents had a new garage door and opener installed shortly after moving into their home. This morning it broke as the door was closing and the door stopped halfway down. It is 18 degrees today with wind gusts. When we called for repairs we were told that it wasn't covered under warranty because it was 5 days past the 1 year mark for the warranty coverage. They also stated that a repairman couldn't make it til after 5pm and that it would be charged as overtime (double normal repair costs). I don't know much about garage door companies but I work In an industry selling to and servicing goods for consumers. If a customer has something go wrong DAYS after the warranty has expired-we fix it. It is all about customer satisfaction. I've had cars, appliances and other things break after the warranty has expired, which is very frustrating, but I have a hard time swallowing that this company wouldn't stand behind their product and reputation for a 5 day period. My folks are retired and on a fixed income. They had the door repaired by another company that came out immediately.
will not buy from them again by
unhappy customer -
We purchased a garage door and front door with storm door. We began having issues with all of them about 6 months after buying them. Our issues involved improper installation and poor quality of product. Omaha door refused to stand behind their product and stated that we had the best installers. Needless to say, we ended up getting new from Lowes and are much happier! A total waste of money and time!
Great, Local Company! by
We live in the Old Market in Omaha. It is an Historic District. That requires attention to every detail. No replacement window can change the external appearance. ODW did everything PERFECTLY! I am so glad I called them. They are really the BEST! Really!
Great Service! by
Omaha Door replaced my windows for me and they did a fantastic job. The sales staff was very courteous and helpful. I would definitely do business with them again.