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We need power to our church
by Nabih, MD, church director , 01/05/2011
We built a 3,300 sq. ft a second phase for our St Mary Orthodox church, 6170 W. Cartier Ave., we pushed so hard to complete the building in ninety days before the winter so the church members can have their meetings and functions indoor instead the freezing weather outdoors.The building was completed Nov. 9th, passed all the city inspections and issued a meter tag. Since then although we applied for the power in Aug. and submitted the plans with a $1,000 down payment and another $7,3000 we do not have power yet.All our calls and contacts were met with bunch of execuses and lies.NV energy you are like higway roberries take our money and do not provide service. You hire bunch of irresponsible people do not take customer needs seriously, more than eight weeks to supply a building with power never heard about it. The problem is monoply, the executives earn millons and do not care of customersIt takes 20 to 25 minutes to get somebody answers your call. Worst management and customer ser
POOR CUSTOMER SERVICE
by stayzha , 11/29/2010
Horrible, company making millions, and cant afford to get GREAT customer service since its a need and not a want. Monopoly but not for long, cant wait for DEREGULATION!!!!!! :) (which is commming SOOOON!!! ( its already happening in 14 other states!!) because its this companys poor attention to customer service thats gonna force people to go to the competetor!!
THERE IS NO CUSTOMER SERVICE AT NEVADA POWER!
by Praying for change , 09/10/2009
They have the WORST customer service I have ever experienced! The customer service reps are rude (and unintelligible) - you can't get through to anyone without being on terminal hold or, waiting for a call back (if you ever get one). And when you do all you get is some ANGRY control freak who obviously needs a combination of medication and therapy. I only wish there was competition - I'm confident that this company would be out of business immediately.Their only hope for improvement is to fire the entire customer service team (lack thereof)- hopefully being unemployed will make them grateful to have had a job with benefits in the first place.Hire people with a good attitude and willingness to assist others - is this not the epitomy of "customer service" as it should be?!