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They never called me back
by NOT A HAPPY CUSTOMER , 02/01/2013
I called Norm's door service this morning for a garage door repair. I spoke with Ruth. She took my information and told me that someone would get back to me within 20 minutes. 4 hours and 20 minutes later, I have yet to hear from them. I called another local company. (Which I found out the rates for the other company are WAY less than Norm's Door Service). If their work ethic is as slow as the call-back, I'm glad I called the other company.
Upsell door repair
by redosorio , 03/06/2013
I have used Norm's Door Service in the past and loved them. I don't know what has happened since... Called them because the garage door wouldn't close. Come to find out we had a broken spring. Norm's quoted us $500.00 to repair it. Had they stopped there we might have bought it but the serviceman then threw out that for $800.00 he would also put in a new door. Our house is 4 years old and there is nothing wrong with the door whatsoever. This made my husband question the first estimate. He immediately called another door service, indicated the problem and was told it would be around $300-350. When my husband told Norm's serviceman he dropped the price to $400. My husband then called the service manager for Norm's who basically admitted the serviceman messed up. At that point who could trust them?Door repaired today by other service $209.