beware worst fish store ever by
Skyler J -
the prices are way too high for the rude service that they provide. condescending and very disrespectful. the girl with the tattoos has the worst customer service I have ever dealt with. and she doesn't even know what she's talking about.they're just all about making sales. there's something wrong with the creepy guy with the glasses keep your kids away.
Very helpful and great fish! by
happy customer -
I read other reviews on this site, so took the chance and drove in from Evergreen after calling the owner and asking some questions. We just set up a saltwater tank about a week ago and went through the cycle after purchasing cycled water, live sand, cycled live rocks, etc. The owner was WONDERFUL and made sure to sell us only two clown fish and a long nosed hawkfish that my son fell in love with. She was sure to keep us away from other purchases telling us that our tank needs to be more established and our fish need to be settled more before adding more to the tank. The fish are doing great and seem incredibly healthy! They are eating well, etc. Prices were definitely higher than we've seen around Denver, but then again, the tanks were cleaner and we were treated with better attitudes and our countless questions were answered with patience which made it worthwhile!
Best Fish Store Ever! by
I love this place! I do all my shopping there. They have the healthiest fish around. Friendly and helpful staff that are willing to spend time with you. I don't know what all those other bad comments are about. I have shopped at Neptune's for many years now. I highly recommend it to any one who cares about their fish.
Neptunes Goes Down Hill...... by
I have only shopped at Neptunes for Years now.... I braught in a Parrot Chiclid late one night and the "Girl" that works there was very unhappy with my timing.... I was very appologetic, however she still continued to give attitude. There is an overweight guy who hates his job there and smell's absolutely awful... Not just once, but every time I went there. The other day I spent over $100.00 on fish there. One fish died and I brought it back.... The same girl gave me attitude about a water sample. I am not a novice, I spend hundreds of dollars there a year. The only person I would ever work with there is the store manager. Neptunes customer service has absolutely gone down the tubes........ DONT GO THERE ANYMORE!!!!! If you get the Fat guy.... Wear your nose plugs....
Clean, tidy fish store... by
I wasn't overly impressed with the store, the selection was pretty much common stock, the staff was friendly, but that's really all I remember about the store... I've only been once so maybe I just wasn't in a fish mood... Its one of the only stores in town that I hear consistently good things about so maybe it was just me...
Very helpful by
Satisfied Customer -
As a first-time aquarium owner, the salespeople I met with on two different visits were very helpful and spent a great deal of time answering my questions. Great selection, very dedicated salespeople, and seem to really care about the health of the fish, even after they've left the store. I would recommend this establishment to anyone.
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