Les Schwab Murphy's Corner - Above and Beyond the Call of Duty! by
Totally Satisfied Customer -
The Les Schwab Tire Center at Murphy's Corner went above and beyond the call of duty repairing the rack and pinion unit of my 1996 Honda Accord EX. The car has 270,000 miles and we had already replaced the engine at 250,000 since the car is still in excellent condition. It was determined at a routine brake check that the rack and pinion needed to be replaced, so we proceeded. It was an expensive job but again the car still had long legs. The unit was replaced and it leaked right away. We took it back and they replaced the unit at no charge. This unit leaked. They searched for a new vendor for the part and shipped the part overnight by FedEx to expedite the repair. This unit leaked. By this time, we were running out of options but decided to replace the power steering pump thinking the problem could be that the pump was malfunctioning and sending too much pressure to the rack. The fourth unit was installed after replacing the power steering pump. This unit leaked. Gary, the Manager at the Murphy's Corner Les Schwab stayed the course and reached out to a trusted supplier and told him the story and asked him to rebuild a rack and pinion for my car using extreme measures and care. The fifth rebuilt unit arrived and it looked like a brand new fixture. They installed the rack and it held. It is not leaking to this day. Gary did not charge me anything for all the replacements and only charged me parts for the power steering pump. I can hardly put into words what an impact this has had on me and my family! This is an example of how customer service should work. The entire experience was such a pleasure and even though we had to bring the car in so many times, Gary always made every effort to make it as painless as possible. The entire crew at the Murphy's Corner Les Schwab should be commended. Thank you Gary so much for your generosity and kindness!!!
Best service EVER by
Love this place.. everyone is SUPER friendly. We buy all our tires, batteries, and brakes here! They are very helpful, all the work is warranteed and we have NEVER had a problem. HIGHLY recommend!