Worst customer service EVER!!!
by ww , 07/01/2013
I will NEVER go back to mower medic, EVER!!!. My experience with Mower Medic in South Jordan Ut was by far the worst customer service experience I have EVER had. They had my mower for over 6 weeks. Never once did they call me to provide a status. If I wanted to find out a status I would have to call them. Every time I called they would tell me that the part had been shipped and it would be there the next Tuesday. Tuesday would come and go and no call and no mower. After 6 weeks of this I finally got upset and said I will pick up the mower today get it fixed. Somehow the part was magically there and they fixed it. They had also tuned up my mower and sharpened the blade for $150. When I went into pick up my mower I said I need a discount for the 6 week delay. The owners daughter started yelling at me stating that it isn't their fault if the manufacture doesn't have the part in. I said you guys either forgot to order it of didn't notice it was in. Long story short, she kicked me out of the store and said she was going to call the cops. They still have my mower and refuse to give it back!!!! What a joke of a business!!
by JACQUELINE , 03/22/2011
NEEDED MY RIDING LAWN MOWER FIXED WAS WAITING FOR THE SNOW TO SUBSIDE BECAUSE I HAVE A SNOW PLOW ATTACHED BUT DECIDED TO TAKE IT IN MIND YOU THIS IS MARCH & CAN STILL SNOW IN SALT LAKE WAS HAPPY TO GET IT FIXED JUST NEEDED A NEW BATTERY WAS GOOD CUSTOMER SERVICE
by hot saw , 12/04/2009
great place to get carberator parts--lot's of toys i need so i made sure santa know's where they are--the part's gal sure know's here stuff
The big boy toy shop
by big dog , 10/03/2009
This plase is great. They sharpened my blade while I waited and I checked out there chain saws in the mean time and bought one of them.I will be back for a trimmer.great people, make you fill welcome.
by Streetd70 , 09/12/2009
Reading the reviews I thought "wow, what a great place to get my lawn mower serviced". I dropped off the mower with a promised completion of 1 1/2 weeks. After the second week I stopped by and they hadn't even looked at it yet. I chalked this up to being very busy. Yet another week rolls by and no phone call so I stop by again and they hadn't even looked at it yet. Three weeks later and not even a phone call. To make a long story short I picked up my unserviced mower and to top it all off they were indifferent to the delay or at least lack of an update on the status.Please don't bother with this and try somewhere else.
by EHH , 10/10/2007
Great place to have mowers, electric saws, etc. repaired. Excellent staff with great knowledge. If a part has to be ordered though, it takes a long time to have your item repaired.