PHOTOS AND VIDEOS (1)
by Bob R , 03/07/2015
I have rented from property management companies before and had no problems. This company has no clue on how to run such a business. We did a walk through in the beginning and noted with them any issues. After moving out they did not offer a walk through with us so we had no say so on anything they claimed was wrong. We let them know the last month we would be there they could use our deposit to cover the rent and then refund the balance. We cleaned everything from top to bottom with the exception of the windows and blinds. They kept all of our deposit plus charged us an additional $650. They claimed we didn't clean the baseboards witch I did personally. They also charged us for extensive wall repairs which were holes from hanging pictures, really?! There was one spot where a potted plant leaked but was caught in time and all the damage was peeling paint but no drywall damage. They charged us $200 for carpet cleaning after we paid $100 to have it professionally cleaned as per request in original contract with reciept provided. They took all kinds of pictures of things we have no idea of what. I would not and could never recommend this company to anyone. Wait till they find out we also have pictures we took after cleaning. Let's see who wins in court! See you soon Erika!
Crooked and Fraudulent
by Easy tenant , 08/07/2012
We rented a unit from Morris Hayden for 2 months. At the move out they wouldn't let us be with them for the final walk through which just reads fraud! Then they charged us for holes in the wall (which we did not do - we didn't even unpack except a few clothes) and mold on the caulk line of the shower which obviously didn't form after 2 months. The deducted hundreds of dollars from our deposit for things that were not our responsibility and wouldn't return any phone calls during the process. I would never rent from them again and warn people to be weary of doing business with them. They were horrible to work with.
by disappointed , 06/01/2012
I had high hopes that Morris Hayden would be better than the other property management firms in Bend--they were at least personable on the phone. However, they cancelled appointments that were prearranged for viewing and rather than apologize for making a mistake, they were defensive and continued to try to place the blame elsewhere. I found their response unprofessional and we will not be renting a property from them.
by A tenant , 03/29/2012
We have rented a house from these folks for about 18 months now. They are not terrible, in our experience, but the responsiveness to service requests has been poor and the communication has been very poor. I cannot recommend this company and we will be moving, in part due to the legacy of poor service here.
Rip off company
by Mum , 02/22/2012
Every way to mickle and dime me they are! They have falsely charged me for a washer saying I broke it and trying to charge me for over 7 hours of yard and house cleaning when the place was gone through and cleaner then when they rented it. I am going to sue if they do not refund my 975$ I have given them written notice to a lawsuit!