Bathroom faucet (previously purchased) and two lines for a minor leak needed repair and replacement. Instead of immediately discussing the problem, the technician and his trainee were focused on the priority maintenance club for $9.95/month. By reading online reviews (after the fact), this appears to be common practice - technicians whip out the fee schedule to show how much can be saved by joining the club, including 25% off initial service. Both prices are extremely inflated. Declined the maintenance club, and the technician then called his 'boss' to see if he could get a better price. Dropped the fee from $400+ to $320 (WOW - how did that happen since we didn't join the club). At this point, we already had invested in the $60.00 service call and decided to proceed. Because the service truck had a flat tire earlier in the day, technicians left to get parts (we were probably charged for this time, too) and returned to complete the repair. The 'itemized statement' we requested didn't show line items for labor or parts - only a general description with the total fee. After speaking with union plumbers at my place of employment, this fee was exorbitant. Again requested an itemized statement via email and still waiting. Mike Williams is extremely overpriced and would not recommend. Services provided by local companies probably are in line with the services performed. Do not support this corporation!
Way overpriced by
I had a burst pipe and also needed an outside faucet. These guys quoted $440...I used another plumber I know who did the job for $125! On another occasion we called them out to check the AC which was not working properly. They checked it and said we needed a whole new AC setup at a huge cost in the thousands ($5000) or thereabouts. I used my same plumber and he put in a new motor and checked it for a cost of $300..!!!! It is working perfectly. Always compare their quotes..!!!
Overpriced and incompetent by
Ryan Chandler -
They quoted $600-$800 for a P trap replacement that costs $15.00 in parts and should take a real plumber no more than 30min max. They also quoted things we did not need and charged us for a service call $59.00 non-refundable.
Incompetent and overpriced by
It took them five trips for the simplest, most basic of plumbing repairs. In the end, we could have bought new fixtures for half the price they charged to repair the old ones. We couldn't wait to be rid of them. Do NOT hire them for plumbing work.
Total frauds!!! by
For years now we have received the same ads from this company using the same scams to deceive consumers into doing business with them under false circumstances. They claim that they have been given special pricing on 37 units to sell before a specific date, normally a couple of weeks. Yet, this ad was used last month in Decatur, the month before in Mahomet, the month before in Champaign, the month before in Urbana, and the deceit continues every month in a different part of the state.They also misrepresent Goodman equipment by disguising it as a Mike Williams brand. It's Goodman all the way. Goodman is the worst of the worst, as well as the cheapest equipment to buy. What is worse is that this company will give you a 19k quote and if you don't buy in the first week, they'll lower their price for the same exact equipment by over 10k. This company is nothing but a rip off by using scams and lies. Don't use!!!
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