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AO
Amy O.

12/29/2015

Provided by YP.com

Bad service! STAY AWAY!!! I made a poor choice by purchasing this deal from Groupon.com. The company damaged my BMW key slot due to their employee's mechanical inexperience and negligence. Company refused to be responsible. I purchased their service for $79 for a Gold detailing package ($174 value)from Groupons.com. I took my BMW for service on Oct. 20, 2015. After 3 hrs. of service, I found out that my ignition key didn't stay in its key slot/ it kept popping out/falling off when I tried to start the engine. There was nothing wrong with my ignition switch/key slot before.I had to take my BMW to my dealer (Motorwerks-Bloomington) to get it fixed. The dealer also informed me that it happened from someone's yanking the ignition switch or pulling the key out improperly. It cost me almost $500. I contacted the employee named Tod and also the owner named John. John was so RUDE and also refused to take a responsibility for damage.

09/20/2012

Filed a complaint with bbb.org due to $300 damage caused and an owner that flat out lies.

See BBB case # 57233492, www. bbb.orgBBB Complaint Filed: They detailed the car and damaged the driver side window controls, owner admitted it got wet and needed to dry, 2 weeks later, still doesn't work.We purchased a full buff & detail package. Immediately after the service, the driver side window controls for all four windows was not working at all. We contacted the owner the next day and he said it probably got wet and needed to dry out. He claimed to have a guy that could take a look and was going to contact him then call us back. Never called back, we left a couple voicemails, then after two weeks took it to our repairman. The window switch in the door is damaged and needs to be replaced, expected cost of $300. We left the owner another voicemail with this information, he called back almost immediately and he is refusing to cover the repairs and became hostile to say the least. At this point, we advised him that we are looking into filing papers in small claims court to cover the repairs and the additional time and pain associated with dealing with the issue, and his response was "It'll be your word against mine, I'm going to say the windows didn't work before it came to our shop". This is a complete 180 from the first conversations where he supposedly was going to get us in contact with his repair man and explained to us that this does happen from time to time.Midwest Response: Matt and I did discuss the window problem, I gave him a # to a mechanic to have it checked but he received no phone call back. I did not know this until now. My Detailer said the passenger side window did not work when it was brought in, I think this is a civil matter. Matt agreed with me. *inaccurate, see my reply below*My Reply: The only truth to the business response is that we talked, everything else in his response is a complete lie. I never received a phone number of anyone to look at it, and I did not agree with anything, and the windows were not broken before we brought it in. During our conversation, he did say that he would be willing to send me a check for the repairs that we had to pay for, but that he needed this BBB case closed first, my response was that I would not report this claim as being resolved until the action to resolve it was taken, because he promised resolution before and nothing came of it.Honestly, I don't think he even knows what customer this is, he never asked what car it was or when the incident happened.From his actions, I do not expect this to get resolved, and I am completely willing to provide any documentation necessary to keep this complaint reported as an open issue. I have, and am more than willing to provide copies of the, CC statements, Groupon for the detailing service, as well as the repair bill.His response is consistent with the communications my wife had with him right after the issue arose. Initially he said this happens and it just needs to dry out, so we waited a few days and it never did, then he said he had a guy to look at it and he would contact us and let us know when he's available, but never provided a name or number, and didn't answer or return our calls. When left a VM indicating that we were going to have our repair shop fix it and start taking action, including the BBB.org filing, he returned the call and was extremely hostile and threatening, flat out stating that he just needed to lie because it's his word against ours.I let him know that at this point, receiving reimbursement for the repairs he promised but never delivered is what I want to resolve the complaint.This guy is a flat our liar and very shady business man. And I want people who do their due diligence to have accurate reports of what it's like to do business with this guy.Please call me if you have any questions or would like to discuss further.

More Business Info

Hours
Mon - Fri 9:00 am - 7:00 pm, Sat 9:00 am - 12:30 am
Extra Phones

Phone: 612-919-2029

Payment method
all major credit cards
Neighborhoods
Longfellow, Howe
AKA

MidWest Detailling and Auto Reconditioning

Categories
Automobile Detailing, Car Wash
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