Worst customer service
by Kelly , 05/21/2015
I called Midwest Appliance to assist me with finding a door bin for my refrigerator. I was provided with a part number which corresponded with a photo of the exact part that I needed. However, the wrong part was delivered. Upon calling them to return the part, I was treated arrogantly and abruptly, and told that it was my fault for ordering the wrong part. They refused to consider, or accept any responsibility for providing me with the wrong information. Their customer service is non-existent, and I had to return it at my expense, plus they deducted a 25% restocking fee which all amounted to about the cost of the part. With so many other shopping options on the internet, why spend your money with these incompetent clowns?