Bad Prices, Horrible Customer Service by
After a long time of asking Microserv to fix problems with speed issues and connectivity problems, I finally dumped them and went with another company. I now get 5 times the speed for 10.00 less per month. I can have several laptops going and use Netflix without buffering problems. I no longer have to have a ugly dish on my roof and best change of all, I can actually get what I am paying for. Whomever owns this company needs to see how they are loosing customers. Apparently they do not care, they are getting enough money duping people who are paying for service that they are not receiving As I turned in my equipment and told them to turn off the service, they wanted me to pay for the next months service. When I told them I should be getting money back for the last 6 months of reduced speed, all of a sudden Microserv decided they would not charge me. These guys are crooks and should be investigated for fraudulent activity. Find another reputable service.
Changing Companies/Worst Customer Service by
Fed UP -
Anyone considering using this company I strongly urge you to look at the below listed comments and complaints filed with the BBB. Worst customer service ever, if you talk with a supervisor do not expect that anything will be fixed or corrected. Company has gone through numerous ownership changes and worst yet, they fail to fix continued problems with speed. We are not talking small numbers we are talking paying for high speed and getting dial up speed. Techs use every excuse and after having them come out repeatedly they now say they can only get .02 out of a 1.0 meg speed. Equipment they provide is used and crappy. They refuse to downgrade the fees when they cannot provide what is in the contract. Time to file claims with the courts and make them abide by a written contract. After all if I tried to get out of my service contract they would sue me, now the shoe is on the other foot. Stay away from these guys, totally incompetent. Nothing more frustrating the a company that will not fix THEIR problem.
Worst Service/Fails to Provide Agreed upon Speeds/Horrible Customer Service by
Have been with Microserv for 4 years. Upgraded to 1Mg to use Netflix and then started to have trouble with speed. When testing on Microservs site found I was receiving less than 1/2 of what I paid for. Call numerous times, they would send out a tech on occasion, move items, claim equipment problems etc. On the latest call out, tech came out changed antenna and after the supposed fix, speed was 1/10th of what it was supposed to. Call Tania at customer service and her only solution to the problem was to disconnect service. I tested line of sight to the tower with personal equipment found if Techs has done a little work they would have been able to fix the problem without much problem, but it is too easy to just say dump us and not correct a problem. Due to the months of service that were not provided will be filing legal action to recoup the extra fees paid to company each month. DO NOT USE THIS COMPANY THEY WILL DRAIN YOUR POCKETBOOK AND GIVE YOU NO SERVICE.
Expensive And SLOW! by
We started to use Microserv on a 512kbps speed which was the lowest internet wireless they provide but was so slow and so damn expensive, now we changed to 1.5mbps which was still slow!!! and how much do you say it is ? 512kbps cost 29.95$ and now our latest plan costs us 49.95$ and for what ? 1.5 MBPS ?!.. I say we got 10 MBPS for 35$ back where I came from.. just find another ISP that is not as expensive as microserv this people will rip you off, and they will stuck you in a contract of 2 years so dont even try this ISP... just pick anything else that gives the right speed for the right price, microserv isn't worth your hard earned money.. 512kbps - isnt gonna run netflix it will load every 10 minutes1.5mbps - still not enough to even play Xbox Live..we tried to get the "10 meg turbo option" they provide but they said it isnt available in my area because your tower in that area cant handle that.. rubbish, theres like only 50 people in my area and most of them are seniors who doesnt use internet and they cant provide me with their 10 meg turbo option
Now it works faster than ever by
Gabi M. -
After filing a complaint on 7/13/2013 about the Internet not working, and being shuffled from person to person after asking to speak to a manager, a tech showed up (unannounced) on Saturday and replaced the radio. Since we weren't home at the time he had no way of troubleshooting the lines, but another tech came first thing on Monday and everything's running great. I can't speak for the tech who came out on Saturday, but the one who got everything up and running was professional, knew what he was doing, and he was courteous. We're once again happy with our service. One of the reasons we signed up with Microserv in the first place was that it's more reasonable than any other provider in the area, and if we continue to receive good service, we'll stay with the company.
Just terrible by
Fkn Internet is slow as balls and drops every 5 goddamn minutes.
Please Don't Sign Up by
I'd like to reiterate the numerous negative reviews regarding service with this company, but I'm not sure I can adequately express how insufficient, frustrating, and all-around disappointing our experience with Microserv has been. We've had constant connection issues, dealt with rude and unhelpful tech agents, and waited days on end for return calls that rectified nothing. Your business is incredibly valuable. A company should care enough to work for it. I very much regret giving mine to Microserv.
Not happpy by
honestly, i wish i could give them a negative star rating. im okay with the internet speed, i have had no problems there. but, the technician that set up my internet was a JERK. he told me that he works alot in the idaho falls area, and he has heard of me. I asked him how, and he proceeded to tell me that i had a reputation of being a "ho" and a "huge bitch" in high school. then he asked me if i was "as big of a whore now as i was back then". he went on saying stuff like this for about 10 minutes.unprofessional.rude.i will be calling his manager tomorrow.
Been dooped by
I recieved a special in the mail for internet service so I called they made promises that it was faster than my current provider. I took to bait and since it has been a nightmare. My internet only works about half of the time. They either do not know how to fix it or do not care. One of the ladies that answers the phone said no internet service is perfect. I work from home and have lost much time and money because of this company. Now they are saying I still have to pay for their crap. I asked for the owners name today and the person said I need to end this call now. I have clearly been dooped. I am prepared to take care of this legally if need be.
Very Pleased by
Have had my Microserv connection for years - no issues! We've even used their in-house support for pc problems and their guys are very knowledgeable. We've tried the others like Cable One and dsl from Qwest, they don't compare to our Microserv wireless internet!
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