PHOTOS AND VIDEOS (3)
Poor business practice
by Feeling cheated , 03/21/2014
I had to bring back my dog for a booster shot. Waited 50 minutes while clients taken out of order for my 2 minute appointment. Upon checking out, my bill was handed to me conveniently folded so the charges were hidden. I was charged $40 for an exam that didn't take place. I refused to pay it. The vet nor the owner didn't bother to come talk to me but sent the receptionist back to tell me "oops, we haven't updated the increased price of the booster so we can give you $20 back". Yes, that booster magically went up $20 since I complained. I took the $20 back and maybe they will put the $20 they didn't deserve toward updated their very old and nasty facility. Terrible business practice!
Great vet, boarding, grooming! Reasonable & Professional
by Shi-Poo Mama , 08/14/2012
Was looking for a vet for our rescue Shi-poo, and Merrillville Animal Hospital had very competitive prices. Was EXCELLENT with our dog who usually growls and often snaps - no problems with these vets or their staff as they are calm, knowledgeable and friendly. I also have boarded my dog here on several occasions and was pleased with the price ($20 per night) and my dog was well taken care of and happy to see the other dogs -- again, no growling. In addition, I have used their grooming services which were reasonably and competitively priced and the service was superior to the other I had used before. Great friendly place, great prices, really helpful. They even gave me free ear drops when my dog had a slight ear infection.