Fantastic as Always
by Stephan Gerali , 05/20/2014
I have been a landlord for more than 10 years and I have been using Master Drains for over 7 years on all my properties. I have had them come out at different properties and fix multiple issues (i.e. ball valve repair, anti-siphon valve repair, toilet repair, bathtub facet repair, etc.). They do a terrific job every time and provide realistic estimates over the phone that they have met each time they come out. I will continue to use Master Drains for all of my business and I highly recommend them as a terrific team to get the job done for all of your needs! Keep up the great work guys!!!
Main Sewer Line unclogged and more...
by DanOh62 , 07/29/2013
Very satisfied with Master Drains quality of work. They are not the cheapest in town but by far the most thorough. You get what you pay for.Doug was out to locate and clear our main sewer line which is 4 inches in diameter and 245 feet in length constructed of clay and abs pipe. Doug ran his rooter/snake down 150 feet of sewer line which cleared our clog. He also inspected 200 feet of sewer line by camera. When Doug was finished I was sure the clog was cleared and I had a very good understanding of the sewer pipe condition. I told Doug that during our remodel (less than 6 months ago) we replaced/added 65 feet of the sewer pipe in the middle of our 245 feet sewer line. That work was NOT done by Master Drains. He noted the new pipe should have included a sewer clean out and the pipe material should have been PVC/Schedule 40 rather than ABS. ABS is typically used indoors. Reputable plumbers recommend sewer clean outs every 100 feet. Had a clean out been installed Doug would have been able to reached and clear debris beyond the 150 foot mark. Anytime the snake is cutting beyond 150 feet the risk of snapping the snake is very high. That would be a bad day. Thanks to Doug for clearing our clog and educating me on the condition of our sewer line. I now must contemplate when to dig up the yard or driveway to access the sewer line so a new sewer clean out can be added. This is an expense that could have been avoided had I hired Master Drains to add the 65 feet of pipe.
by Sburk , 06/05/2013
I had Jim out yesterday to fix a major issue with my water pressure. He was able to replace my PRV very quickly and also went out of his way to fix a couple of other issues that I was having, even though I didn't mention them when I scheduled an appointment. The price was very reasonable as well. I was expecting to have to sell a kidney but I was very happy when I saw the invoice. They are very upfront with pricing over the phone as well. I will be having them back to work on another project in the fall. I highly recommend these guys!
by co , 09/11/2007
I couldn't recommend Master Drains enough! The service was outstanding, both on the phone and the plumber doing the work. I was able to get a ballpark estimate over the phone and the tech stuck to that pricing. He was an absolute professional and VERY clean. I will definitely tell all my friends and family to use Master Drains from now on.
Positive experience, great service!
by Harvey , 09/16/2007
What a great company!
by Littleton Res , 03/07/2008
Very pleasant people to work with! Professional & knowledgable...I will call Master Drains from now on.
by jkuczka , 03/27/2008
Rec'd a ballpark quote before scheduling the appointment and there were no surprises. This company is a class act and I highly recommend them
Very very Bad
by meda , 09/30/2008
by kjtj , 10/09/2008
I don't typically write reviews...but I used Master Drains to clean my sewer line and wanted to take the time to say they are a top notch company. I also read their other reviews and while there are 8 reviews that agree with me...the one that doesn't look quite suspicious. Maybe "someone" trying to bring them down a notch? Pretty disgusting. Clearly Master Drains is a company that makes their customers their one and only priority...no review will take that away from them. Great, great company...I finally found a plumber I can trust and depend on!
Saturday Night Leak
by ajm , 01/24/2009
I am in agreement with the posted comments. I chose to call Master Drains because of the comments that had been posted and I can tell you that I was certainly not disappointed! I dealt with both Doug and Jim and was impressed with both. Very friendly and most importantly knowledgable. Jim came out within a couple hours of my call on a Saturday night to take a look at my problem. He fixed it and I can say, like others have commented, I am making them my go to plumbers! I never write on these comment walls, but I felt strong enough this time about this to take the time to thank them.