Fantastic as Always by
Stephan Gerali -
I have been a landlord for more than 10 years and I have been using Master Drains for over 7 years on all my properties. I have had them come out at different properties and fix multiple issues (i.e. ball valve repair, anti-siphon valve repair, toilet repair, bathtub facet repair, etc.). They do a terrific job every time and provide realistic estimates over the phone that they have met each time they come out. I will continue to use Master Drains for all of my business and I highly recommend them as a terrific team to get the job done for all of your needs! Keep up the great work guys!!!
Main Sewer Line unclogged and more... by
Very satisfied with Master Drains quality of work. They are not the cheapest in town but by far the most thorough. You get what you pay for.Doug was out to locate and clear our main sewer line which is 4 inches in diameter and 245 feet in length constructed of clay and abs pipe. Doug ran his rooter/snake down 150 feet of sewer line which cleared our clog. He also inspected 200 feet of sewer line by camera. When Doug was finished I was sure the clog was cleared and I had a very good understanding of the sewer pipe condition. I told Doug that during our remodel (less than 6 months ago) we replaced/added 65 feet of the sewer pipe in the middle of our 245 feet sewer line. That work was NOT done by Master Drains. He noted the new pipe should have included a sewer clean out and the pipe material should have been PVC/Schedule 40 rather than ABS. ABS is typically used indoors. Reputable plumbers recommend sewer clean outs every 100 feet. Had a clean out been installed Doug would have been able to reached and clear debris beyond the 150 foot mark. Anytime the snake is cutting beyond 150 feet the risk of snapping the snake is very high. That would be a bad day. Thanks to Doug for clearing our clog and educating me on the condition of our sewer line. I now must contemplate when to dig up the yard or driveway to access the sewer line so a new sewer clean out can be added. This is an expense that could have been avoided had I hired Master Drains to add the 65 feet of pipe.
Excellent service! by
I had Jim out yesterday to fix a major issue with my water pressure. He was able to replace my PRV very quickly and also went out of his way to fix a couple of other issues that I was having, even though I didn't mention them when I scheduled an appointment. The price was very reasonable as well. I was expecting to have to sell a kidney but I was very happy when I saw the invoice. They are very upfront with pricing over the phone as well. I will be having them back to work on another project in the fall. I highly recommend these guys!
Very Disappointed After Reading Such Promising Reviews by
Still Flooded -
I had water backing up into my basement after taking a shower. After reading all the reviews on this site as well as checking the BBB I placed a call to Master Drains. When the call was answered I stated that I had water backing up into my basement. The man on the other end responded, "uh huh." It was more of a grunt then a responce. I was a little shocked and said well I was hoping to make an appointment for you to come look at it. He replied as if I was bothering him that he had no one available. If I had know my service call would upset his day I wouldn't have placed the call in the first place. As he seemed rather rude I'm quite glad he wasn't available.
Excellent, quick service by
Jim B -
I had Applewood out to look at a slow draining shower in my basement. They "tried" to snake it and made it worse, then wanted $9000 to replace a section of sewer pipe under my basement bathroom to fix the problem, plus I'd have to pay someone to re-tile the bathroom. Doug from Master Drains came out a couple of days later, had the drain cleared in 5 minutes for $175. If you want someone who wants to fix your problem and earn your money by repeat business, not by going for the big repair jobs.
Definitely recommended. by
Master Drains has been our plumber for over 10 years. Doug is prompt, professional, and really cares for the customer. He will assess your situation and give you honest, dependable options. His prices a very competetive. I decided to just "try" another company for an outside drainaged problem. They came out and gave us an estimate of over $200. Doug came out, ran the drain line, told me it drained into rock and there was not much we could do. He did not charge me for this service. This is the benefits of a small business where as big companies have to charge for any service. I will never again even get an estimate from the "other guys". Master Drains is the one for us.
Our new go to plumber by
These guys were referred to us by a co-worker. We got in touch with them easily. Their work was fast and they were friendly. Master was the second company we called, and we're glad we did. They did the same job for 350 that Applewood quoted 2100 for. That's right, six times the price. Master didn't attempt three separate up-sales like Applewood did either. This is definitely our new go to plumber, and we will refer friends to them too.
No longer five stars. Will no longer recommend! by
First couple jobs were great. Health issues prevent me from doing even simple jobs now that I once could do. Called them and hard to even get them interested in small jobs. One was done and hoped to hear back for the other and pay for both. After over two months with no contact, I called one of the big companies to screw me. They did, but the repair is done. Thought I had a good plumbing company for life and found I was wrong. I DID NOT call them today as no contact for over two months on the issue led me to believe they no longer care.
Excellent service by
I struggled with a shower drip and finally called Master Drain. They actually tried to talk me through doing the repair myself, but I needed a professional. Doug was at my house one hour after I called, and completed the repair quickly. The service was very professional, quick, and courteous.I'm calling Master Drain the next time I need a plumber!
Great company to work with by
Great customer service and they stand by their work. I had a busted pipe and they answered on a Saturday, showed up a few minutes early and did great work. Would recommend them to anyone.
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