Massage Envy - Gardens on Havana

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OPEN NOW - Closes at 8:00pm

This location is rude and unaccomodating. In 10 years I have never been spoken to like that or not "worked with". Not well run either. I should know I used to work for a location. STAY AWAY The concept is great but unfortunately as this is a franchise the locations are only as good as the owners/mgmt.

I had a massage Friday and will never go back. My masseuse was very nice, but she had me literally crying out in pain throughout the entire appointment. She would apologize and then go back to jabbing her fingertips and elbows into all of my soft spots. By the end of the day, I felt like I had been injured in bad car accident. I wasted the rest of the weekend soaking in a hot bath trying to loosen up enough to move.



At the end of my massage, the masseuse, was waiting for me in the hall with a brochure of services I really need at least every 2 weeks. There are check boxes on the brochure for all kinds of services and add-ons. She checked off every single box except for foot massage. Unbelievable. It was pure hustle. She explained that I REALLY need aroma therapy to help with my relaxation. Maybe what I really need is for my tender spots to be free of her elbows grinding into them.



I was lead back into the reception area where I was hit with a blunt, quick talking sales pitch to buy a $59 per month membership - auto deducted from my checking account of course. She glossed over details on the actual benefits and just kept implying that I wouldn't have to pay for massages anymore. Not true.



I just wanted to get away from that place, but apparently they are required to pick a big fight with guests before they will ring up your services. The girl was waving my credit card around while pressuring me about tipping the masseuse (25%)and buying the rip-off membership package. I repeatedly told her I didn't understand the membership benefits because she hadn't bothered to explain them, that I did not feel good and needed to get home. Any non-member walking out of that place with a relaxing buzz from a massage (which sadly was not me) is up for a rude awakening (literally) when they get to the front desk to pay. The hustle they put on you will immediately bring you right back to the stress and frustration you went there to eliminate. Great marketing strategy, geniuses.



Lastly, as if it matters, I did not get the full amount of massage time I paid for. In retrospect, this likely mitigated the injuries I suffered. But for the record, I arrived 15 minutes early as requested. I waited 5 minutes past my appointment time to be called back to another waiting room. After waiting there for a few minutes, I watched the masseuse escort another client out and then go in and out of the room several times (cleaning it up) before she took me in. By the time I was on the table getting massaged, I got 40 minutes of time.



Never going back. Never

never go to this location yet alone a massage envy spa ever. i experienced some minor sexual harassment at this location after purchasing a membership and decided i wanted to cancel my membership completely. it's been two weeks with no advance in cancelling my membership. everytime i call, i have to RE-EXPLAIN who i am and why i'm calling and given the same "well we credited your account with a free massage" or "well that guy is no longer with us" (regarding the masseuse) and then told that the person who is supposed to be dealing with this issue is out to lunch and she'll call me back or they'll have her call me first thing the next morning WHICH NEVER HAPPENS. i am sick and tired of calling and given the runaround by these people. tomorrow i am calling the corporate office myself and complaining and threatening to involve an attorney. thanks for making me feel like my horribly uncomfortable experience at your spa doesn't matter.