Massage Envy - Mountain View

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CLOSED NOW - Opens at 9:00am

Massage Envy billed me for 32 months, $1920 without even the courtesy of notifying me that they were resuming my suspended account. I happened to look at my credit card account and saw an automatic payment to them. What? I had been a member long ago and when I hadn't used the membership for 6 months, I told them I wanted to cancel. They said I would lose the 6 massages I had built up, but that I could suspend my membership and not lose them. This I did. 38 months ago. Then I forgot about it. 6 months later they started billing my card again without mentioning this to me, ever, for 32 MONTHS. That comes to $1,920. Sure, blame me for not paying attention to that credit card, but they are brazenly taking advantage of my mistake. Their answer to me is basically: "Tough." I can't imagine that a customer friendly business would hold to a policy that would bill someone for two years and 8 months for absolutely zero services and with no reminder that the billing was going on.

They have awesome massage therapist. Peggy is the best, She really knows the body. She really helps with my range of motion.