Massage Envy

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OPEN NOW - Closes at 10:00pm

Worst Customer Service ever! I am a new client and this place cancelled my appointment and made me wait 1 week to get into another appointment because the therapist I was going to quit. The scheduler didn't even apologize and basically told me that peoples schedules change and they have no control over it. I mean I could understand if she showed a little concern for my schedule. But the front desk gals attitude was uncalled for! I complained to the Manager there and got no where as well. I wonder if the owners know just how terrible their Customer Service staff are. Once they start seeing how many customers are leaving perhaps they'll catch a clue. The staff won't give out the owners information for you to complain... hence, complaints will be made publicly until the owners respond and change their practices for disputes.

A most excellent experience. I've had massage for years at various clinics and many professional therapists, but I am most satisfied with Bonney Lake Massage Envy. I would highly recommend Zack for deep tissue. I was impressed with his skills and knowledge working, stretching and massaging to perfection. My arthritis pain and muscle tightness are a thing of the past.

Total quality I was extremely impressed with staff and facility. I was greeted and served water. All my questions were welcomed and answered. I felt totally renewed after my visit. There was no pressure by the staff regarding membership, however I was so impressed I asked to purchase a membership and have plans to gift family members with gift cards.