Felt like just another dollar to management and front desk staff by
Their contract policies are completely insane. Cancelling a membership is next-to impossible, if you'de like to keep your appendages. And even once you are able to end the membership, they still continue to charge your card! Management is useless. The saying "the customer is always right" DOES NOT APPLY HERE. Front desk, is highly unhelpful. I received numerous answers about transfering unused massages to other people...neither answer was correct. I was, essentially, forced to "give-up" 6 massages that had been paid for. At $45 dollars each, I lost $270 to these crooks. If you want a good massage at a reasonable rate, go somewhere else.
3 and 1/2 stars by
I was hesitant to go to this location, because of the terrible reviews. I found, however, a professional front desk staff, and a friendly therapist who listened. I have had good and bad massages, this one was on the good side of average, and with additional visits I'm sure the therapist would understand better what needs more attention, more pressure, etc.I cannot say if I will return, as I tend to support small businesses and individuals over franchises and chains, but my experience had no negatives. The outer waiting area is clean, modern and pleasant, the inner waiting room is dark, quiet, soothing and prepares you for the massage. I usually read reviews before I choose a business, and only because I had a gift card did I chance this location, after reading their reviews. Give them a try, especially for the "first-timers" $49 special, then decide for yourself!
very dissapointing massage and very rude by
I was looking for a therapeutic massage because of some accidents. The price was right, but I will never go back, because my therapist Michael Barnes was incompetent and much too rough even after I spoke up. He was very rude and incredibly rude to the other therapists I noticed there. He was condescending and a real jerk to deal with. I will never ever go back.
VERY CRIMINAL BUSINESS POLICIES by
This is the shadiest company I have ever dealt with. If you don't explicitly cancel your membership in writing before a certain billing cycle they will continue to charge you. Even after I did cancel my membership, they said I had 2 massages left but failed to mention I had to use them before my membership was actually cancelled and they continued to charge me a monthly membership fee. They charged me about $200 more than I anticipated. I wasted so much time and money with these criminals.
One Therapist is Super! by
When I went in for my introductory massage I met Stephana. She is a super sweet girl and my massage was amazing! Her attitude is very calming and professional! She showed me the utmost respect. If it were not for the unfriendly front desk, I would have signed up, as long as my massages would be provided by this one young lady! I think this particular office could take a few lessons from Stephana!
Mad as a Hornet by
MS CC -
When I went M.E. I thought what a great deal.(jan 2010) I thought about it I really did not need this monthly expense because my job was up in the air. I sent a certified letter within 3 weeks to cancel like requested in the membership(30 days). I did not hear back from anyone until 2 months later after leaving several messages and final threaten to take it to the media & that is when I heard back. Once I finally got a call I was told I was suppose to do it 14 days. Not what my memebership says in paper work.I was an accounts manager and I would never do something like this its bad business. On top of things I lost my job & they still refuse to let out of my membership. I have been dealing with this for 9 months..What does it take for me to get a lawyer & sue? Like many of you I too feel very rushed and cant even use restroom before I leave & they make you feel that way..I have found 1 therapist I like but its not worth the headahes this place has caused me.
I have been going to this location for over a year and it has been overall satisfactory. The management is not the greatest. I have had massage therapists complain about them to me during my massages. They do not give you an hour massage. It is more like 40-45 minutes tops, not what you are paying for.
I felt like I was rushed and the front desk staff was rude.
Excellent Service by
The staff makes you a priority. The waiting room is a fantastic unwinding area. The place is very clean, warm, inviting, and comfortable. Have had several visits and the service is always great. Unfortunate for the last reviewer, but she should have contacted the business when she saw her card account changed. A personal responsibility if you ask me.
poor customer service, greedy by
1 starFor the “management” and “customer service:” I have had quite a number of problems that really should never occurred for this size of an organization. •During one period of time, when I was very busy and unable to pay attention to my “membership”, or even go in for a massage, 3 months passed before they even bothered to notify me that they had been unable to charge my credit card. It was because my credit company had changed my account number. Still, to allow 3 months to pass with no notification either by phone or mail (preferably both) speaks poorly of their business practice. •When calling in with a complaint or challenge to a bill, it can take up to a month before the “account manager” (“AC”) will call you back. Very unprofessional. In fact, for myself when calling in with a problem, it always took more than 10 days to get a response, and once I was never called back. Was that a failure of the front desk to note that I had called or was it the failure of the “AC?”
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