honest and trustworthy by
Bill Lester -
i had them come out and diagnose my system, the technician who diagnosed it made a mistake and when they returned to do the 1000 dollar repair a different tech advised me that the repair infact didnt need to be made but a much cheaper repair was needed. not only did they refund my money but they also made the small repair at no charge for my inconvienience. also everytime i called to speak to the "service manager" he always returned my calls or answered when i was transferred to him the first time. He was kind and very knowledgeable, speaking with him I felt this is somebody whom i can trust for advice and to take care of any issues i may have. I will definetly continue to use them for repairs and for eventual replacement of my systems. I would and do recommend them to my friends and family or anyone looking for a company for you air conditioning needs. This company is the real deal. B. Lester
Don't get them to work for you by
Mad customer -
Worst service EVER! Too many trips with nothing accomplished. Go somewhere else for good service.
Mark Air Maintenance Service - UNPROFESSIONAL, its a Rip-Off by
RA QUIZON -
Mark Air installed the HVAC on my house in 2007. naturally I entered into a twice a year maintenace contract right after . (This ensures they come right-away for emergency service, if needed.) I always wonder is this worth it? Each technician has his own way of performing the service, it looks very unprofessional and whimsical at worst. This week they sent a technician for the summer service, he just came in the house, set the thermostat and said he'll work outside. Its been 30 mins since I heard his truck idling in my driveway, when my wife took a look to see the progress. She saw the technician (wont write his name here) dozing-off in his truck while holding the paperwok. She Crept back to take his picture , but he awakened before the shot. I aproached his truck and asked him if he usually does "summer service" in his truck. He answered back that all he did was the paperwok, and he is about to start working. All the while my wife called his manager, Ken Mcmullen, and reported what she saw. He promptly came to check on the situation, apologized, checked and agreed that nothing was touched on the AC unit. I demanded to end the contract and get a refund.Surely a check came in for 50% of the contract price. They said the summer visit was completed. I tried calling him to clarify, the secretary said he called in sick. I will try everyday until I talk to him and find out. Is the paperwok all they do during their visits? Don't trust them, LOOK over their shoulders and ask questions; or better yet get a PROFESSIONAL company to maintain your HVAC.
Great Service by
I have used Mark Air for the past three years. They are quick to respond and have never tried to push a new or expensive product. The service Techs are great and professional. I can count on Mark Air for my indoor comfort.
Horrible experience with them! by
Megan P -
We called Mark Air because their number was on our thermostat and our air went out. It's the end of May and it's been getting up to 100 degrees outside. It was 86 upstairs and I have a 4 month old daughter, so obviously we needed it fixed ASAP. Originally it didn't seem like a problem. We called, they said they'd be out between 8 and 9 the next day (Friday). Well at 8:15 Friday they called and said they weren't coming until Tuesday because they were booked. Maybe I just have more common sense than the average a/c service employee (although I doubt this is true), but I'd think they'd tell us that when we called so that we could've called other places in advance instead of scrambling to find someone with no notice. I will NEVER call these people again. They made it pretty obvious they don't care about their customers.
Recently had them install my new heat pump and they did a great job and have an excellent reputation for warranty and service. Sandra
Customer service is #1 by
Customer service is #1 goal. We will do whatever it takes to honor that. We have a 1 year warranty on any service repair we do, thats 1 year on the part and labor. If anyone has any concerns or questions you can contact me Ken McMullen Jr. personally 24/7 for anything. firstname.lastname@example.org...Ken McMullen JrGeneral/ Service Manager
Joe Sn. by
Joe Sn. -
Had them do over $7000 worth of work. After they were done I kept having issues with my units. I called them back 3 different times. Every time they came out, they verified that my call was for a legitimate problem with the unit, and they fixed it every time. Good so far.Then I notice that I wasn't getting good airflow out of my #1 unit. This is where things bottomed out... I called them and they said they would be out on Day 1 at a certain time. They never showed and the service manager never called. I called the service manager back when they were 20 minutes late. He scheduled us for the next day.Day 2, the same thing happened. They never showed, service manager never called, we call the service manager, and he schedules us for the next day. This happens for 7 business days (1 1/2 weeks)... Finally, I gave up on them and called my old HVAC guy that moved across the country....
Joe S. by
...After talking to him on the phone, he told me what the problem was and how to fix it. I went under the house, cut the power to the air handler, took off 4 screws, removed the panel, and moved a wire into a different port. Then I put everything back together. Problem solved in less than 5 minutes! I'm not an HVAC guy so let me repeat that. I fixed the unit myself in less than 5 minutes after talking to a HVAC friend over the phone... The point? The fix was that easy and they were unwilling to come out, do that, and honor their 1 year warranty. Overall it was a good initial experience that ended in disaster. It has been 5 weeks now since I initially notified Mark-Air of this issue and still no phone call to re-schedule. Regardless if I fixed the system myself or not, Mark-Air has completely blown me off. I am looking to buy a new 19 SEER system to replace my #1 unit in the spring. After this experience, I won't be going back with Mark-Air.
SSG Marshall by
Marshall, Laquannia -
Mark Air does not have any information in the system for the services rendered for me. The services provided has been obviously fake. My unit has completely shut down. The customer service department has not tried to assist me in the matter. The team has been to my resident three times and Mark Air is stating that they have no recollection of the services. This is unacceptable for my family and other military families. There is no rating.
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