Marine Products

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They have Everything I have needed for my 1969 Johnson 115 horse Hydroelectric Motor.

This was my first experience using this company, and unfortunately it was not a good one. I used their online website to order a 2017 Ronix wakeboard. After placing my order, a gentleman called me telling me he wanted to confirm my order because they were having problems with stolen credit cards. I confirmed my order and we hung up. A few hours later, I received fraud notifications from my bank that my card had been used for purchases, totaling in a pretty significant amount of money. I had used three different cards that day online shopping, and ironically the card I used one time that day with this online store was the one that got stolen. I sent an email and left a voice mail for the company to please contact me because the bank told me there was no SSL certificate (security certificate) on the website, which most likely resulted in my information being stolen. Not only that, I felt it was too ironic they called me telling me they were dealing with stolen credit cards, and lo and behold, mine gets stolen hours later. The next day, no one from Marine Products called me after I had already left a voice message and sent an email. So I called their number and asked for the same gentleman who called me the day before to confirm my credit card. When he got on the phone and I began to explain what happened, he started yelling at me telling me he didn't appreciate me accusing him of stealing my card (which I never once said to him). Then he tells me he's canceling my order and canceling my wakeboard shipment. So I call the company again and ask to speak to a general manager. The receptionist was extremely nice and took down my info, but still did not receive a phone call from anyone. I have no idea at this point if my board is even coming now, even though my bank told me that Marine Products had processed and received payment already. I call a third time and finally get a general manager who was also nice. He confirms that my board was canceled from shipping and that my money was being refunded. He offers to give me 10% off if I want to reorder the board (which at this point I told him my credit card was shut down, so that made no sense). I am extremely disappointed in the customer service and how my situation was handled. You just had a first time customer get yelled at by an employee, who also is now dealing with disputed major purchases on her bank card which coincidently was only used on your website that day, has had her bankcard shut down, is missing a significant amount of money, and now has to wait for her "wakeboard money" to come back to her back account from you in 3-5 business days before she can even buy a new one... and all they do is offer is 10% off to ship me the same board when it comes back from UPS in a few days, using my credit card that I know longer have access to. Literally, he tells me he'll take my card information and process the order for me again. Unbelievable. There is no way this shop represents the boating community, or Ronix, because this is not how the boating or water sport community behaves. We always have each other's backs. Very very disappointed in how the whole matter was handled. I cried after we hung up because not only do I not have my new board coming in the mail because some employee decided to treat me terrible, but I also have to deal with a big mess with my bank account.