Isuzu Dealership

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OPEN NOW - Closes at 9:00pm

I wish I could give negative stars. I have had nothing but problems since I bought my car here. They had me pay for, "Total detailing 4x's a year, the car will look like new!" I paid for this service and find out that nope, it is a vacuum and if you want total detailing it is $40 extra. Why would I buy a package that cost a fortune to just vacuum the car??!!!

They have my dad's phone number and kept harrassing him leaving messages saying that ,"Per your request, I have info on the nissan you want." My dad has been in poor health and I asked them to quit bothering him over and over, even left a VMM for the owner. When the next person called, I answered and it took a threat (promise) of legal action to get them to stop harrassing us. They like to leave me messages with appointment dates/times that I didn't schedule. They are the worse car dealership I have EVER dealt with and that is saying a lot!

They are the perfect dealership that certainly is the image of the the used car sales man.

They gave me a courtesy car that was already damaged and charged me for the damage saying they showed me all around the car prior to me taking it. THAT I FALSE!!!

They had a porter say he looked at the car and there wasn't any damage. THERE WAS and I was charged for it. Never trust a car salesman especially them!!!!!

Do not go here. Do NOT deal with TOM! Husband received a phone quote of 15,700 on a car from Tom, a sales manager. The next day we went in and took a test drive with a salesman named Rocky who was nice and polite and informative. He quoted a much higher price and we told him so. He went to get Tom who quoted a slightly lower price and told us it was his BEST PRICE. We told him we talked to him on the phone the prior day and he quoted us the 15.7K figure. He then said he could, in fact, meet the 15.7k price. I asked him how he could NOW meet that price when a minute before, his best price was quite higher(16,300). GET THIS: Tom then replied, "Well now the price goes up from 15.7K to 16K even!" As if he was punishing us!!!! My husband and I looked at each other, got up and left the dealership. Tom jumped up and held open the door as if to say, Good Riddance! Of all the unmitigated gall! In this bad economy he treats customers this way? BTW I had CASH for the car in my purse! The owner should be aware of Tom's unprofessional manner. I live in the area and work in a high profile business in Crystal Lake and believe me, there will be NO ONE that I will not share this experience with!

I have been purchasing cars from dealerships from a variety of dealers for forty years and just want to say that my experience at M'Lady Nissan in Crystal Lake, IL was the most fulfilling all around.



Sam, Mir, John, Betty Lu and Yaseen made my transaction by far the simplest, honest, no pain experience in buying our 2012 Rogue.



We highly recommend them to everyone for their future purchases.



They have met and exceeded our expectations.



Will look forward to purchasing another new vehicle from them in the future.

We purchased our third Nissan today from M'Lady. We have always been satisfied with the service as well as the courtesy. We believe we got a great deal on the car we wanted. Betty Jo was very capable and kind and caring and made the car-buying process less tense. We would recommend M'Lady to anyone else.

I love M'Lady Nissan in Crystal Lake, IL! ive always wanted to buy a nissan.I was greeted by Mike. I am a college student with no credit. he was able to set me up with a college graduate program and I wa.s approved for a brand new car! yay! He was very nice and l explained all the different choices I had. And was awesome and helping me pick the perfect vehicle for me. Then i met with Betty Jo I was completely impressed with Nissan's service. Betty Jo was the best. She was very knowledgeable and honest and caring for my situation. I truly felt like real concern for me from her. Tom in financial was also very nice. The service at M'Lady Nissan is exceptional. I really appreciate how M'Lady treats their customers. I will do all my Business with them for every vehicle I purchase! I will tell all my friends and family and will be like a walking free advertisement from now on!!!! Thank you so much m'lady nissan!!!

M'Lady was the first dealer to have just the car I wanted. The salesman Robert went to extra effort to check that the car had the features I wanted before I drove 37 miles to get there. Once I sat down to buy, I found that the initial email I got misled me about the price because it compared two prices but one did not have the $760 destination fee! Then they removed a $1500 college grad discount. Still my insurance company's car-buying service, which directed me to M'Lady, told me later that the final savings was more than customers usually see. Most of the time the dealer was not making the price components clear; later I spent a LOT of time on a spreadsheet trying to reconcile all the different pricing calculations. I also found an error in the tax calculation, whereby I paid tax on something that was already taxed. And then I found trash stuffed in the rear armrest. I wrote up these issues and others and reported it to the dealer, but I was able to get no price adjustment from Mir, just an unwritten promise of free cleaning. I thought that was unfair. Otherwise, Betty Jo and Bryan were helpful and got me the extra coverage I wanted at a fair price. Overall, I'd say go to M'Lady for price, but hold their feet to the fire on EVERYTHING that gets added up in the price. Bring your own calculator.

I think they are pretty shady there. We went in one day to look at the cars. They told me we could get 0% interest for 60 months plus a $750 off incentive. We went back a couple of days later and they said it's .9% but with no incentive. We didn't have the original paper to prove what they said so they just apologized if they misspoke the other night. I just felt like they lied to get us to come back. Also, all the sales people were unprofessional. They were screaming across the show room to one another and all gathered around the TV to watch the World Series. I only bought the car from there because they were so cheap. Otherwise I would have just left and gone to a different Nissan dealership. I will NEVER go back there or recommend them.

A great place to buy a car! Ask for Johnny, BettyJo, or any the rest of the team at M'Lady Nissan, ir, Tom & Bryan! They made our purchase of a 2012 Nissan a smooth, painless transaction! Thanks! Julie

I just got a 2011 Nissan Altima and the whole dealership experience was great. Everyone from the sales man that helped me to the managers and especially Betty Jo. Betty Jo was wonderful and really caring, she made me feel very comfortable with the whole process of getting a new car. Yaseen was very helpful also with any questions I had. I have and will be recommending this dealership to every one I know. I plan to keep on doing business with them in the future!!

I recently purchased a 2011 Nissan Maxima from M'Lady Nissan. This is my 3rd new car purchase from this dealership. Each and every purchase has exceeded my expectations in relation to customer focus, education provided, and personable interactions!! In particular, Betty Jo was absolutely delightful, and is a huge asset to this dealership!! She puts you at ease, and projects an honest and caring disposition all of which adds to the security and excitement of buying a vehicle from M'Lady Nissan! I will go back to M'Lady Nissan for my 4th Nissan for my next purchase!! Thank you!! Dan Woloszyn

i received an amazing rate for being a recent college graduate! I recommend this dealership to anyone who just got their degree and doesn't have alot of credit. I love my brand new Nissan Sentra and the people who helped me get it! Mike was the salesman and he did everything he could to get me the monthly payment i wanted and Betty Jo is the nicest lady i've ever met! she helped me get the features i want and need on my new car. I've never met such nice, down to earth people at a car dealership before. I plan on doing business with them in the future!

We bought a Maxima last night and our salesman, Yaseen was great. He was laid back and did not try to push into a new car. Mir, the manager was flexible and helped to get us the best price to fit our needs. Betty Jo, the customer service rep was absolutely a delight to work with! She has such a hospitable approach to making sure that you are well taken care of! Lastly, Brian, in the finance department, made it quick, yet efficient while signing of our papers.

I can't even begin to explain how TERRIFIC the people at M'Lady Nissan in Crystal Lake are. My dad is a salesman, so he went in expecting to have to haggle and bargain with the sales representatives. We ended up getting a brand new Nissan Versa for a terrific price without any trouble. Sam, our sales representative, was really patient and helpful. I can't thank him enough. Mir helped us settle on the terrific price and even helped us get the monthly payments down into our budget range. Thanks, Mir! Betty Jo, with customer service, was a joy. She made sure that we were please with our experience with M'Lady Nissan, and helped to explain a few car packages that were offered. Her sense of humor and helpfulness helped us feel secure with our decision. We sealed the deal with Scott, the finance manager, and were out the door. I would encourage anyone to come to M'Lady Nissan next time you are looking to buy a car.

Nissan was one that was worth the trip. I live in Rockford, Ill, and having to drive to Crystal Lake was about a 2 hour drive. When we got there Johnny, came up to us and he had a great attitude, it was labor day weekend and they were having a cook out. We looked at a couple cars first, took some out for a test drive. And with that we went inside to talk about prices and coverages. My dad was giving Johnny a hard time but Johnny was patient and very nice about the situation. Finally after what felt like hours of talk, we decided on a car and a good price for the car we chose. We went in to talk to Betty Jo (customer service) she was a real treat, very polite and funny. At last in with the Finance manger Scott, also very polite and patient with my parents, who are Non-English speaking Hispanics, very good at pausing so I could translate to my parents everything. After signing off all the papers required, we headed outside to the cook out, we had some hot dogs with chips, cookies, and pop. Very good overall experience.

Please be very careful when buying anything from them. They told me one price and charged me 7,000 more. They run 13 bank applications all at once - without my approval. They did that because they new that most of the banks would refuse such a high cost for 2004 car. When I asked them to show me the numbers they told me " It's to complicated to explain". If you must buy a car from them insist on seeing ALL calculations. Also, do not believe if they tell you that extended warrantee will cover your car "from bumper to bumper" It is a lie!!! I have a problem with electrical system and I just was informed that this is not covered under warranty.

Overall, Gino was extremely friendly and there was NOT one word that came out of his mouth that was true. And thats not just Gino. I came in contact with 4 other people in the course of 2 years and listen to them telling me lies.

Great price on my new car and a fair offer on my trade in. The whole process went quicker than expected. The people there were great, including Scott, Scott and Betty Jo

I had a great experience purchasing a car at M'Lady Nissan. Scott M'Lady was the rep who helped me. I also dealt with Betty Jo and Bryan and they were both very helpful and understanding. I would definitely recommend purchasing a car from them. Thank you!