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PHOTOS AND VIDEOS (12)
Other people need to learn how this business operates
by jphillips , 10/16/2013
I am in the tool repair industry as a repair tech. To the hotel manager, I can ASSURE you that your guy was absolutely not told it would take MONTHS to get your part. That is a flat out lie.. The only company out there that has any significant delay in sending parts is Hitachi. No other company has that kind of difficulty in getting you a part unless it is a discontinued part. then it is a matter of contacting branches or other service centers to see if there is old stock on the shelves. That takes ALOT of time.. To do this for $10 parts is useless and not worth the time of the service center to do such a thing. And I can also assure you that if your guy didn't get a phone message, then he either left the wrong number or his voicemail box was full, like WAY too many people tend to let happen. If you guys were calling there so often to check on your tool part, someone would have given you a status on it. I believe your review of M&M tools is a completely bogus review due to a potential disagreement you may have had with the company. Many of your allegations just DON'T happen in this business. I am in NO way associated with this company by any means. I live and work in Central NY state. To the other reviewer who complained about being ignored.. I am sure there were a BUNCH of people in the store that day all getting undivided attention. Had you waited your turn, you would have received the same undivided attention.. If the employees are busy, then they are BUSY.. What makes you so much more special than the next customer in line or the customers before you? LOOK at this company.. LOOK at what they have grown into being.. They didn't get that way by ignoring all their customers.. You sir, just need to learn some patience... Your review is also unfounded... IF they were too busy for you, then why not just come back later? You created your own bad experience.
Don't go here!
by A Customer , 04/20/2013
These guys don't know the meaning of customer service. I went in and tried to purchase some tools from them. They couldn't care less. They complete ignored me and then when I asked for help, they were too busy. Do yourself a favor and go somewhere where they want your business. This place doesn't deserve to be in business.
Terrible Business Practices
by BWCTI , 08/31/2012
We are a hotel which had a hammer drill to be fixed. We dropped it off for repair. We were informed there was a part that needed to be ordered in for the repair. My maintenance engineer kept calling back to see if the part had made it in yet. They said it would be a couple months to order the part in. We continued to wait.Finally, when we decided just to go in and get the tool...my maintenance engineer was informed that they had sold or discarded the hammer drill because we left it there too long. He got upset, and they claimed they had tried to contact him several times...that after 30 days they have the right to discard or sell any item as it stipulates in the contract. My maintenance engineer didn't receive even one phone call. Had he received a message that said that the tool was going to be discarded or sold we obviously would have discontinued waiting for this part they supposedly had on order and picked it up.As the hotel manager, I was upset because I never received a call. If someone loses something at our hotel we never get rid of it without talking directly to the person in charge of the household. I explained this to the person in charge...and his response was: "We take in 80 - 90 tools a day and we don't have time to be contacting everyone about every tool"Clearly they don't have any customer service or organizational skills. If they had any customer service skills, they would have been the ones to keep us informed of the timeliness of the incoming part. If they had any organizational skills they would have a system to keep track of every tool, and what is required to complete each repair.Each of those 80 - 90 tools a day is property of a customer that cares enough about each of those tools to get it fixed rather than discarding it. Each tool is valuable to someone that dropped it off. To this company...it's nothing more than a pile of tools. They don't have the sense to see those tools as being something that is of value to a person...and respect that it is their property.This is evident in their way of handling my inquiry. They didn't care. All they did was explain that according to their contract they have a right to do whatever they want with the tool after 30 days. It didn't matter to them that they told us we had to wait for a part...and I seriously doubt they ever ordered it...and they certainly didn't give us the heads up that they were selling or discarding our tool.All I can say is do yourself a favor...don't support this business. There are plenty of other choices of people that actually care about your property...and don't just look at it as a way they can turn a profit by adding it to the pile of tools they sell off.