Terrible store to purchase ANYTHING from!
by Disgusted Consumer , 01/27/2014
We bought a mattress and within 2 months we started having problems with it. The pillow top started rolling up in balls in certain spots. Mattress was replaced twice and the same issues persisted. Service Manager John tried to say we had a bad bed frame. Bed we bought is was brand new and top of the line. Met all specs in regards to what type of bed frame would create problems with mattress.On third time, service manager John insisted that I sign a waver stating that if there were any more problems, the business would be relieved of any obligation of replacing it anymore. Never signed that agreement and he refuses to except responsibility for selling defected products. Rude and obnoxious personality. Will NEVER EVER consider shopping there again and I will be placing a complaint with the better business bureau as well as calling Simmons directly to complain.
by Lucy , 11/14/2013
I bought a floor model, upon arrival at home the sofa was not properly assembled. I called the store they asked me to email them a picture which I did. The owner told me he NEW there was an issue and I took the couch as is. He refused ot trade the couch and on top was trying to charge a $75 restoking fee. They are HORRIBLE!!!! Not worth my time
Love our sectional
by Suzanne , 08/12/2012
My husband and I looked all over Las Vegas for our sectional and were very happy with the choices they had. We wanted a large sectional with recliners and we chose one they had on the floor and got delivery on the same day!
by sofa , 05/08/2012
these people dont deliver they offered refund then refused to return our cash the sofa was never delivered ordered on 3/10 now 5/8 no sofa and a hassle getting our $$$$$ backshop elsewhere do yourself a favorextremely poor service they dont deliver
How not to get a sofa.
by Norman , 04/11/2011
Well don't believe the "25 working days" to get your sofa. If I had not called on working day 31. I never would have know my sofa was not even finished. STILL. Buy elsewhere. I got nothing but excuses when I called them.