Little White Dress Bridal Shop

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CLOSED NOW - Opens at 9:00am

STAY AWAY FROM THIS PLACE. If you are a bride who values and appreciates customer service then I highly don't recommend this place. DON'T IGNORE THE BAD REVIEWS and the 1 or 2 stars they are one of the only bridal shops who have such bad rating. 

I was looking for a very specific dress, and looked a ton before I went into this shop, and when I was there I found a dress that was similar to the dress of my dreams. During my first visit I really didn't like the service, and how they tried to sell you every dress you tried on by showering you with compliments, but I figured maybe the consultant was too excited. 

I came in another time to show the dress to my family, and I was helped by another consultant who wasn't pushy and kind of let me hear my own thoughts wish I liked. She had informed me that I could make changes to the dress, so I immediately showed her my dream dress and she said she'll contact the designer and see if we could change the dress and get back to me in a few days. After not hearing from her for 7 business days I e-mailed asking for an update and I still didn't hear back. I called to talk to her and every time she wasn't there and the shop had informed me I need to order soon to not get charged a rush fee.

I went in again on a Sunday because the shop was telling me if I didn't order it soon they would charge me a rush fee in order to get the dress on time. So I went again and said I like the dress but I need to hear back from the designer and your consultant, they had assured me I will soon and that if I do a deposit that day I wouldn't be charged a rush fee. So before signing a $3000+ deposit she had explained once a dress order was placed its not refundable to protect themselves from brides changing their minds after the dress is being made for them. Makes perfect sense right since its a customer order? I slept on the idea and first thing Monday at 8 or 9 AM I called Cate the owner and explained I was hesitant about the dress, that I didn't want to settle on something and wanted to think about it since there will be changes made to it. She was kind and said she would wait till Wednesday to put the order in so I can think about it and asked that I come in again and try it on. By noon I had finally heard back from the consultant and was informed the designer agreed to my changes, but still need to find out how much it would be. I went in the next day to try the dress and Cate was whispering to a new consultant I was working with as if walking her through the situation on how to sell me the dress. Which she did. She was so pushy and kept telling me you liked it yesterday, you're simply having cold feet, bla bla... until I couldn't hear my own thoughts. I left as quickly as I could because I was so frustrated with the service and didn't want to purchase the dress anymore. I called Cate to inform her I didn't want the dress and she said okay but i'm not refunding your money. Be aware the dress was never ordered or anything at all. She just wants to keep the $3000+.

It's been a couple of months now and she still refuses to return my money. I'm getting married in a week and she still doesn't want to refund my money. I called her last week and I guess she's been dodging my calls and ignoring me. I called her today and she said that the $3000+ was the cost of all my visits and the time for the consultation at this point.

Talk about horrible customer service. I don't know how Cate can sleep at night knowing she took $3000+ in exchange for nothing, but I hope other brides will learn from my horrible experience and take their business somewhere else. This is not an okay way to treat people or make money. To me its stealing your money.