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by RDavis , 08/13/2013
I recently moved to St. Cloud, Florida and made the mistake of selecting "Little Angels" for my 5 year old. The people were friendly enough, but very unprofessional. There were only two other patients to be seen when we arrived, yet I waited about 20 minutes before being called for insurance verification and to receive my new patient info sheets to fill out. In the meantime, the receptionist and a nurse were chatting and looking at one of their phones. When they called us back, I was to assist my 5 year old in obtaining a urine sample. The bathroom had no toilet paper, no soap, and no paper towels. The "urine specimen collection box" was a cardboard box which said, "Place urine here". The doctor was nice enough. My daughter received her physical for Kindergarten and 3 of the 4 shots she needed. They were out of the polio vaccine and they recommended I go to the health dept because they didn't know when they would "get around" to ordering more. They also said it would be 48 hours before her physical form would be ready for pickup. She prescribed an antibiotic for my daughter because she said she had a mild urinary tract infection. I went to Walgreen's to pick up the prescription later that afternoon because I had 2 more children with other appointments. No prescription was called in. It took me until 1:30 p.m. the following day to get them to call it in to the pharmacy. Then I gave them 3 days and I called to see if her physical form was ready. They said "Oh, yes. Come by and pick it up anytime". I live several miles from their office. I drove to get it and "SURPRISE"!...it wasn't ready. They said she wasn't on the "list" even though I had specifically asked and been assured it would be 48 hours til they completed it. They did not apologize and acted like I had failed in some way to let them know she needed it! Also, there are only a couple of toys in the waiting room and they were filthy. We are definitely not going back.